AISHWARYA SRIVASTAVA
Associate Product Support Engineer
Bangalore ,Karnataka
Summary
As a dedicated and eager-to-learn fresher, I aim to apply my technical knowledge and problem-solving skills to provide exceptional support as a Technical Support Engineer. With a passion for troubleshooting and customer satisfaction, I am ready to tackle challenges and contribute to team success. Enthusiastic about growing in a dynamic tech environment.
Overview
2024
2024
years of professional experience
5
5
years of post-secondary education
Work History
Customer Relationship Management
Project
- Developed a multi zone CRM system using ReactJS, HTML, CSS, JAVASCRIPT, Bootstrap, Springboot, MySql, MicroServices, RestServices.
- Designed user-friendly interfaces for general users, customers and administrators, enhancing data management.
- Created a Java-based admin control panel enabling user management, data analysis and customisation with seamless JDBC integration for realtime data access.
Trainee
Softpro India
07.2023 - 11.2023
- Java Basics: Acquired foundational knowledge of Java programming language and object-oriented principles.
- Spring Boot: Familiarized with Spring Boot for creating standalone, production-grade Spring-based applications.
- Spring MVC: Gained experience in developing web applications using Spring MVC architecture.
- Error Handling: Developed skills in exception handling to create robust applications.
Web development & Java concepts
Balaji infotech
03.2023 - 06.2023
- Web Development: Gained hands-on experience in designing and developing responsive, user-friendly websites using HTML, CSS, and JavaScript.
- Frontend Frameworks: Acquired basic knowledge of frontend frameworks such as React and Angular to build dynamic and interactive user interfaces.
- Responsive Design: Learned to create web pages that adapt to different screen sizes and devices using responsive design principles.
- Built hands-on experience with Java development tools and environments.
Education
Bachelor's of Technology - Computer Science
Babu Banarasi Das Northern India Institute of Technology
01.2020 - 01.2024
Central Board Of Secondary Education - PCM
Lucknow Public Schools and Colleges
01.2019 - 01.2020
Skills
- JAVA
- Data structure & Algorithm
- Network Protocols(TCP/IP , DNS , DHCP , HTTP/HTTPS)
- Technical Troubleshooting
- APT Testing and Integration (REST , SOAP)
- Networking Fundamentals
- Debugging and Log Analysis
- Knowledge of OSI Model
- Version Control(Git)
- Problem-solving & Analytical Thinking
- Excellent Communication & Customer Service Skills
Timeline
Trainee
Softpro India
07.2023 - 11.2023
Web development & Java concepts
Balaji infotech
03.2023 - 06.2023
Bachelor's of Technology - Computer Science
Babu Banarasi Das Northern India Institute of Technology
01.2020 - 01.2024
Central Board Of Secondary Education - PCM
Lucknow Public Schools and Colleges
01.2019 - 01.2020
Customer Relationship Management
Project
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