Akanksha Wankhade
Nagpur
Summary
Developed strong communication and problem-solving skills in customer-focused environment. Proven ability to manage and resolve diverse issues while maintaining high satisfaction levels. Seeking to transition into new field where these transferable skills can be effectively utilized.
Overview
1
1
year of professional experience
Work History
Virtual Service Representative
Amazon
08.2022 - 11.2022
- Provided virtual customer support, resolving queries and ensuring a smooth customer experience
- Managed order escalations, refunds, and dispute resolutions effectively
- Utilized strong problem-solving skills to enhance customer satisfaction and streamline processes
Testing Co-ordinator
Hexaware
07.2021 - 07.2022
- Coordinated and executed testing processes to ensure software quality and functionality
- Collaborated with cross-functional teams to identify and resolve issues efficiently
- Maintained detailed documentation of test cases, reports, and process improvements
Education
Bachelor of Commerce -
Sant Gadge Baba Amravati University
01.2024
Skills
- Customer support
- Customer relations
- Complaint handling
- Customer relationship management
- Effective Communication
- Problem Solving
Languages
English
Hindi
Marathi
Timeline
Virtual Service Representative
Amazon
08.2022 - 11.2022
Testing Co-ordinator
Hexaware
07.2021 - 07.2022
Bachelor of Commerce -
Sant Gadge Baba Amravati University
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