Akanksha Hemant Rattan
Asst.Manager Training
Agra
Summary
Hospitality Professional Member with 9 years of experience in Hotels expertise in Front Office. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
3
3
years of post-secondary education
2
2
Certifications
1
1
Language
Work History
Faculty
Jaypee Hotels
Agra
08.2018 - 04.2021
- General Manager, Learning and Development
- Also involved in Front Office operations as in when required
- Demonstrated interpersonal and communication skills resulting in clear communication of subject matter to students.
- Responsible for Hotel Staff trainings as well
- Focused on Practical trainings to provide better understanding of theories to the students
- Counseling of students to keep their moral up and spirit high
- Prepare students for placement and competitions.
- Selected and developed instructional material and planned instruction to enhance student learning.
- Incorporated proven methods of engagement and assessment that facilitated student mastery of content.
- Shifted between informal and formal methods of teaching to create multi-layered web of learning incorporating experiments, practical activities, discussions and projects into lessons.
Assitant Training Manager
Jaypee Palace Convention Center Agra
Agra
10.2022 - Current
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record.
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
- Developed team communications and information for meetings.
- Improved operations through consistent hard work and dedication.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Used coordination and planning skills to achieve results according to schedule.
Sr. Duty Manager
Radisson Blu Resort & Spa Alibaug
02.2016 - 05.2017
- Reporting to front Office Manager
- Handle the Department in the absence of Front Office Manager
- Interaction with all the guests while on shift, address guest issues
- Co-ordinate with other departments for better guest services
- Participation in the development and implementation of strategies Front Office and other sub-departments in favor to support achievement of hotel goals
- Prepare and analyses reports in order to develop an informative database for decision making and to communicate upcoming business throughout the hotel
- Ensures the Front Desk operations in accordance to hotel standards
- Taking responsibilities for VIP guest’s arrival and their preferences
- Conducting Front Office briefings for all front office staffs.
Duty Manager
Radisson Blu Resort & Spa Alibaug
11.2013 - 04.2015
- Reporting to front Office Manager
- Handle the Department in the absence of Front Office Manager
- Interaction with all the guests while on shift, address guest issues
- Co-ordinate with other departments for better guest services
- Participation in the development and implementation of strategies Front Office and other sub-departments in favor to support achievement of hotel goals
- Prepare and analyses reports in order to develop an informative database for decision making and to communicate upcoming business throughout the hotel
- Ensures the Front Desk operations in accordance to hotel standards
- Taking responsibilities for VIP guest’s arrival and their preferences
- Conducting Front Office briefings for all front office staffs.
Duty Manager
Radisson Hotel Varanasi
12.2011 - 04.2013
- Reporting to front Office Manager
- Handle the Department in the absence of Front Office Manager
- Interaction with all the guests while on shift, address guest issues
- Co-ordinate with other departments for better guest services
- Participation in the development and implementation of strategies Front Office and other sub-departments in favor to support achievement of hotel goals
- Prepare and analyses reports in order to develop an informative database for decision making and to communicate upcoming business throughout the hotel
- Ensures the Front Desk operations in accordance to hotel standards
- Taking responsibilities for VIP guest’s arrival and their preferences
- Conducting Front Office briefings for all front office staffs
- Successfully completed Management Training program with Carlson group of hotels
Radisson Hotel Varanasi
06.2010 - 11.2011
- Completing all assigned tasks and assisting with day-to-day operations
- Participating in meetings, workshops and other learning opportunities
- Observing and learning from experienced staff members
- Gaining knowledge of company policies, protocols, and processes
- Taking detailed notes and liaising with Managers, Supervisors, and other senior staff
- Fulfilling any requirements and meeting goals set out at the start of traineeship
- Following all company regulations, and health and safety codes
- Preparing documents and updating records
- Learning about conflict resolution and sitting in on disciplinary hearings
- Traveling to different offices and participating in daily operations as required.
Trainee Guest Services Representative
Radisson Hotel Varanasi
11.2009 - 05.2010
- Taking check in and check outs
- Handling of Cash Counter
- Responsible for the guest satisfaction during their stay
- Handling the incoming and outgoing calls
- Allocation of rooms as per the guest requirement
- Managing the guest profiles in PMS
- Responsible for special courtesies extend to the VIP clients/Guests
- ACHIEVEMENTS
- Rewarded as Best Trainee of the hotel in July' 2009 in Radisson Hotel, Varanasi
- Rewarded as Face of the house of the Radisson Hotel, Varanasi in the month of
- Jan'2010
- Rewarded as highest Bravos by the guest In-house twice in a year
- Appreciation letter from the General Manager for handling front office operations during absence of the Rooms Division Manager
- Rewarded as "Executive of the Month" for the month of May' 2012
- Rewarded as "Executive of the Month" for the month of Nov'2012
- Recommended many times on the Trip Advisor by the Guests
- Appreciation letter from the Front Office Manager & General Manager for a
- Customer Centric work
- Awarded as Manager of the Month for Feb& Oct 2016.
Education
Bachelors -
Kashi Vidyapeeth University
01.2008 - 01.2010
higher secondary - science stream
CBSE Board, Mount Carmel School, CBSE Board, Vindhyavasini Public School
diploma - science, Hotel Management and Catering Technology
Navodaya
Academy of Higher Hotel Administration
Hospitality
Management Trainee
Carlson Rezidor 06.2010 - 11.2011
Skills
Planning and Coordination
undefinedAccomplishments
- Completed 2 months Voocational Training from Hotel India, Varanasi in year 2008
- Completed 6 months Industrial Training from Radisson Hotel, Varanasi in year 2009
- Completed 18 months Management Training from Carlson group of hotels-Asia Pacific in Radisson Hotel, Varanasi in year 2012.
Certification
DATE
Timeline
Assitant Training Manager
Jaypee Palace Convention Center Agra
10.2022 - Current
Faculty
Jaypee Hotels
08.2018 - 04.2021
Sr. Duty Manager
Radisson Blu Resort & Spa Alibaug
02.2016 - 05.2017
Duty Manager
Radisson Blu Resort & Spa Alibaug
11.2013 - 04.2015
Duty Manager
Radisson Hotel Varanasi
12.2011 - 04.2013
Hospitality
Management Trainee
06.2010 - 11.2011
Radisson Hotel Varanasi
06.2010 - 11.2011
Trainee Guest Services Representative
Radisson Hotel Varanasi
11.2009 - 05.2010
Bachelors -
Kashi Vidyapeeth University
01.2008 - 01.2010
higher secondary - science stream
CBSE Board, Mount Carmel School, CBSE Board, Vindhyavasini Public School
diploma - science, Hotel Management and Catering Technology
Navodaya
Academy of Higher Hotel Administration
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