Summary
Overview
Work History
Education
Skills
Websites
Certification
Accomplishments
Languages Known
Timeline
Generic

Akankshya Das

Hyderabad

Summary

Dynamic Packaged App Development Senior Analyst with Accenture, skilled in SQL and PL/SQL, adept at automating batch processes to enhance efficiency. Proven track record in incident management and production support, leveraging ITIL principles. Strong communicator, effectively coordinating cross-functional teams to meet critical SLAs and drive operational excellence.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Packaged App Development Senior Analyst

Accenture, India
Hyderabad
11.2021 - Current
  • Provide L2/L3 application support for telecom domain projects (DU-ADM and SKY ITALIA).
  • Monitor and investigate high-priority tickets raised by the Operations and Business teams.
  • Attend daily status calls, and coordinate with the Development and Production teams.
  • Analyze and resolve complex SQL queries and PL/SQL scripts for bug fixes and enhancements.
  • Develop automation scripts to streamline batch processing, and reduce manual effort.
  • Coordinate production deployments, raise RFCs, and deliver knowledge transfer to support teams.
  • Support end-of-day and batch processing modules, ensuring SLAs are met.
  • Mentored junior analysts, fostering professional development, while enhancing overall team performance.
  • Nurtured strong working relationships with clients, ensuring their needs were met, while exceeding expectations on deliverables.
  • Tools: Oracle, RDM, Informatica, Teradata, Control-M, ServiceNow, JIRA, Confluence, CITRIX, Siebel CRM.

Production Support Analyst

Standard Chartered GBS, India
Bengaluru
06.2017 - 10.2021
  • Provided production support for banking and trade compliance applications (non-AML).
  • Resolved incidents and problems using ITSM tools within defined SLAs.
  • Monitored and modified shell scripts; performed log analysis for troubleshooting.
  • Maintained and enhanced stored procedures and SQL Loader jobs.
  • Controlled and monitored batch jobs using Control-M; resolved job failures proactively.
  • Facilitated DR drills, supported vulnerability patching, and coordinated with the Project and Infra teams.
  • Automated housekeeping tasks reduce manual monitoring time by 25%.
  • Kept track of daily trade files received from various sources, and ensured that no files were missing.
  • Tools: Oracle Developer, Putty, Winscp, Control-M, Remedy, JIRA, Confluence, Splunk, ITRS, OBIEE, Mantas.

Education

Bachelor of Technology - Computer Science Engineering

Balasore College of Engineering And Technology, BPUT
Odisha

Skills

  • Languages: SQL, PL/SQL, Unix shell scripting, basic Python (learning)
  • Tools: Control-M, ServiceNow, JIRA, Confluence, BMC Remedy, Splunk, Power BI (Learning), ETL(Learning)
  • Concepts: ITIL, Incident/Problem Management, Batch Automation, Power BI Fundamentals
  • Platforms: Windows, Linux, Oracle

Certification

  • ITIL Certified (2017)
  • Oracle Foundation Associate (2024)
  • Planned: Power BI (in progress)

Accomplishments

  • FY23_H1_AEPX Award, 2023
  • Stewardship Award, 2023
  • Exemplary People Leader Award, 2024

Languages Known

  • English
  • Hindi
  • Odia

Timeline

Packaged App Development Senior Analyst

Accenture, India
11.2021 - Current

Production Support Analyst

Standard Chartered GBS, India
06.2017 - 10.2021

Bachelor of Technology - Computer Science Engineering

Balasore College of Engineering And Technology, BPUT

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Akankshya Das