Dedicated Associate with extensive experience collaborating with clients, promptly identifying needs and recommending products and services to accomplish clients' goals. Strong communicator focused on delivering outstanding customer care.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Market Intelligence Specialist
Monotype Solutions
Noida, UP
07.2021 - Current
Collaborated with Sales Consultants and Legal members for creation of forensic investigation document of IP infringement matters (AMER).
Identified customer needs and wants to enhance customer experiences and boost sales. (Helped in closing deal of worth $2.5M which retained client and created scope of permanent business relationship.)
Identified patterns and trends in large data sets and provided actionable insights.
Assisted in design and implementation of internal knowledge management system to facilitate easier access to relevant information for all team members
Generated standard and custom PowerBi reports to provide insights into business performance.
Worked with 200 clients and company's highest valued customers like Google, Netflix, Disney etc, studied their digital mechanism through secondary research, advertising intelligence and provided insights in creating brand identity.
Participated in multi-disciplinary teams tasked with resolving complex intelligence challenges using diverse range of analytical approaches
Intern, Market Research
Define Edge Pvt Ltd
Delh
05.2020 - 07.2020
Worked in team of marketing, focusing on Primary and Secondary Research to measure performance graph of fitness Industry for Bangalore region during COVID.
Interacted with customers by phone, email, or in-person to provide information.
Completed research, compiled data, updated spreadsheets, and produced timely reports.
Collaborated with senior management on new initiatives to build confidence.
Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Education
MBA - Marketing, International Business
JIMS, Rohini
Delhi
05.2021
BBA - Marketing
Asian School Of Business Management
Odisha
05.2019
12th -
DAV Public School
Odisha
05.2016
Skills
Presentation Skills
Communication
Research
Problem-Solving Skills
Analytical Skills
Data Visualization
Proficiency with Spreadsheets, SQL, Python, Tableau,PowerBi
Associate Manager Customer Care Retention, Success at Monotype Solutions India Private LimitedAssociate Manager Customer Care Retention, Success at Monotype Solutions India Private Limited