Akansha Arya
Gurgaon
Summary
A dynamic and results-oriented professional with over 7 years of diverse experience in sales, operations, and training management within the education and vocational training sectors. Demonstrated expertise in lead generation, client counseling, and team leadership, consistently meeting and exceeding sales goals. Skilled in managing day-to-day center operations, resolving customer issues, and ensuring the effective delivery of services across multiple locations. Strong ability to identify process gaps and implement improvements to enhance operational efficiency and customer satisfaction. Proven success in building long-term relationships with clients and stakeholders, fostering business growth, and driving organizational success. Committed to continuous learning and achieving excellence in all aspects of work.
Overview
9
9
years of professional experience
Work History
Assistant Manager - Training and Delivery
Frankfinn Institute of Vocational training
01.2023 - Current
- End-to-End Operations Management: Oversee end-to-end operations management and course delivery for Frankfinn's educational programs, ensuring consistent quality and standards across all centers
- Stakeholder Engagement: Foster strong relationships and maintain clear communication with key stakeholders, including senior management, center managers, franchise owners, staff, and other departments, to ensure smooth course delivery and operational efficiency.
- Standard Operating Procedures (SOPs) Compliance: Ensure the development, implementation, and adherence to SOPs, optimizing workflow for efficient course delivery.
- Operational Reporting & Analysis: Generate and analyze comprehensive operational reports to track KPIs and business metrics, assess performance, identify gaps and areas for improvement, and ensure that targets are met.
- Customer Complaint Resolution: Address and resolve student complaints within the prescribed turnaround time (TAT), ensuring high levels of customer satisfaction.
- Cross-Center Coordination: Collaborate closely with Pan India centers to streamline processes and ensure seamless training delivery and operational excellence.
- Process Optimization: Continuously monitor operational processes, identify gaps, and provide strategic recommendation for process improvement to enhance overall performance.
- Content and Delivery Enhancement: Work in close coordination with Master Trainers to improve curriculum content and delivery methodologies, ensuring that training is up-to-date and effective.
- Attendance Management: Maintain and ensure a target attendance rate of 85% across all Pan India centers and implementing strategies to achieve and sustain this goal.
Assistant Manager
Pratham Testprep
01.2018 - 01.2023
- Class & Faculty Management – Efficiently schedule and oversee weekend and regular classes, ensuring timely delivery, faculty coordination, and adherence to schedules while maintaining an optimal learning environment.
- Center Operations & Decorum – Oversee daily center operations, ensuring all requirements are met while maintaining a professional and respectful atmosphere for staff and students.
- Student Documentation & Performance Tracking – Providing comprehensive support for university application processes, including document management, ensuring accuracy and timeliness.
- Customer Relations– Managing and resolving customer complaints effectively, minimizing negative reviews, and maintaining high customer satisfaction and retention rates.
- After-Sales Support: Provide continuous support to students and parents by addressing queries and offering assistance throughout the course duration.
- Sales, Counseling & Brand Promotion – Conduct admission counseling (in-person or phone or home sessions), organize demo sessions, and participating actively in promotional activities to attract new students.
- Team Leadership & Staff Training – Lead and train a team of 6, onboarding new hires and ensuring alignment with operational goals.
- Seminars & Career Guidance – Organize and conduct educational seminars, mentoring students in their academic and career progression.
Sales Executive
ICE - Institute of Creative Excellence
11.2017 - 11.2018
- Lead Generation & Admissions – Generate leads from raw data, nurture prospects, and convert them into successful admissions through structured follow-ups and engagement.
- Student Counseling & Enrollment – Conduct face-to-face and on-call counseling sessions with parents and students, guiding them through the admission process.
- Home Counseling & Demo Sessions – Schedule and conduct home counseling appointments, delivering informative demos to facilitate enrollment decisions.
- Customer Issue Resolution – Handle student and parent concerns confidently, using complex problem-solving to provide effective resolutions and maintain satisfaction.
Telecounsellor
Smartprep Pvt. Ltd
01.2016 - 11.2017
- Lead Generation & Admissions Conversion – Identify potential leads from raw data, nurture prospects, and convert them into successful admissions through structured follow-ups and engagement.
- Home Counseling & Demo Sessions – Schedule and conduct home counseling appointments, providing informative demos to students and parents to facilitate enrollment decisions.
Education
Master of Business Administration -
Dyal Singh College
02.2025
Master of Commerce -
CCS University
01.2021
Bachelor of Commerce -
CCS University
01.2018
Intermediate -
CBSE
01.2013
High School -
CBSE
01.2011
Skills
- Team leadership
- Staff training and development
- Operations management
- Customer relationship management (CRM)
- Orientation and training
- Project management abilities
- Strategic thinking
- Adaptability and flexibility
- Scheduling and planning
- Coaching and mentoring
Languages
English
Hindi
Upper intermediate (B2)
Timeline
Assistant Manager - Training and Delivery
Frankfinn Institute of Vocational training
01.2023 - Current
Assistant Manager
Pratham Testprep
01.2018 - 01.2023
Sales Executive
ICE - Institute of Creative Excellence
11.2017 - 11.2018
Telecounsellor
Smartprep Pvt. Ltd
01.2016 - 11.2017
Master of Commerce -
CCS University
Bachelor of Commerce -
CCS University
Intermediate -
CBSE
High School -
CBSE
Master of Business Administration -
Dyal Singh College
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