Summary
Overview
Work History
Education
Skills
Timeline
ProjectManager

Akansha Awasthi

Noida

Summary

Motivated and empathetic professional with a strong background in customer support, dedicated to guiding clients towards their personal and professional goals while driving organizational growth. Skilled in building relationships, identifying client needs, and delivering tailored solutions. Seeking to leverage customer service expertise to contribute to a dynamic team, enhance client satisfaction, and achieve impactful results. Over 6+ years of experience in resolving issues and enhancing customer satisfaction. Possesses strong skills in communication, active listening, and using CRM software. Dedication lies in providing exceptional support and building strong customer relationships.

Overview

8
8
years of professional experience

Work History

Program Advisor

Accredian
06.2024 - Current
  • Streamlined processes for increased efficiency by identifying areas of improvement and implementing best practices.
  • Continuously monitored program progress to proactively address potential issues and ensure successful outcomes.
  • Implemented rigorous tracking systems to monitor participant progress, enabling data-driven decision making for continuous improvement efforts.
  • Organized training sessions for staff members, equipping them with relevant skills and knowledge required for optimal job performance.

Senior coordinator

Imarticus
11.2023 - Current
  • Responding promptly to customer inquiries
  • Communicating with customers through various channels
  • Maintaining a positive, empathetic, and professional attitude toward customers at all times
  • Processing orders, forms, applications, and requests
  • Knowing our products inside and out so that you can answer questions
  • Ensure customer satisfaction and provide professional customer support

Senior Representative

UPGRAD
03.2022 - 07.2023

Senior Representative

VEDANTU
10.2020 - 02.2022

Senior Coordinator

Pahal Design Pvt. Ltd.
07.2018 - 09.2020

Marketing Executive

Amar Ujala Publications Ltd.
02.2017 - 07.2018

Education

Masters -

Journalism

B. A -

12th -

10th -

Skills

  • Proficient in Microsoft Office 365
  • Emotional Understanding
  • Client Relationship Management
  • Ability to Adjust to New Challenges
  • Skilled in Constructive Language
  • Effective Communication Skills
  • Ownership of Tasks
  • Attentive Listening Skills

Timeline

Program Advisor

Accredian
06.2024 - Current

Senior coordinator

Imarticus
11.2023 - Current

Senior Representative

UPGRAD
03.2022 - 07.2023

Senior Representative

VEDANTU
10.2020 - 02.2022

Senior Coordinator

Pahal Design Pvt. Ltd.
07.2018 - 09.2020

Marketing Executive

Amar Ujala Publications Ltd.
02.2017 - 07.2018

Masters -

Journalism

B. A -

12th -

10th -

Akansha Awasthi