Akansha Chopra
Gurgaon
Summary
Experienced with team leadership, strategic planning, and operational management. Utilizes effective communication and organizational skills to drive project success. Track record of fostering productive work environments and achieving set goals.
Overview
16
16
years of professional experience
6
6
years of post-secondary education
Work History
Manager
Publicis Global Delivery
05.2023 - Current
- Working as a Manager for the Digitas US Team and manages the team of 24 members
- Lead and manage a team of data analysts, providing guidance, support, and professional development opportunities to enhance team performance and productivity
- Oversee the execution of data analytics projects, ensuring timely delivery of high-quality reporting and dashboards
- Coordinate and streamline operational processes to improve efficiency and accuracy in data collection, analysis, and reporting
- Develop and implement analytics strategies that align with organizational goals, optimizing the use of BI tools and technologies
- Monitor key performance indicators (KPIs) to evaluate the effectiveness of business strategies and recommend improvements
- Foster a culture of continuous improvement and innovation within the team, encouraging the adoption of best practices and emerging technologies
- Maximized performance by monitoring daily activities and mentoring team members.
Associate Manager
Annalect India (Omnicom Media Group)
11.2018 - 05.2023
- Working as an Associate Manager for the Marketing Science Team and manages the team of 18 members
- Handling the 4 different agencies and Region portfolio (OMD, OMG, PHD, DACH)
- Play an integral role in effective on-boarding of new clients and/or additional scope of work from existing clients
- First escalation point for all strategic matters within the assigned client account(s)
- Evaluate clients’ business situations and implements appropriate analytics approach
- Ensuring that work delivers against our client’s goals and objectives without compromising on quality of work delivered
- Accountable for efficient use of resources working on the individual engagements, ensuring that team resources are being utilized at capacity to provide value to the engagement
- Conducting business reviews to ensure all stakeholders are satisfied with service delivered by the team
- Familiarity with statistical software, such as, Power BI, Alteryx, Tableau and Datorama
- Acting as key interface between the client/global/regional teams and all relevant divisions under direct supervision
- Managing a team of leads, analysts, and associates, and overseeing their day-to-day management
- Maximizing account profitability by managing client expectations and providing superior service within approved scope of work
Business Analyst
Alight Solution (Former Aon Hewitt)
10.2014 - 11.2018
- Working as a Business Analyst for the Business Intelligence Team
- Worked on the Projects based on Tableau and SQL Server
- Handling the team of 4 members
- Being an SME of the team involved more into Project Management
- Analyzing the data based on the reports
- CIBA Report Usage Tracking Dashboard: Front end Tableau and backend SQL
- Handling the weekly calls with clients
- Setting and evaluating the service delivery metrics for business groups
- Client risk reporting to leaders for showcasing the client health status over the operational health metrics
- Created the automation tools for the team
- Showcasing the Client team’s performance to the stakeholder and forecasting the future performance basis historical data
- Action planning with the operations leaders for the results improvement on client’s status
- Standardization of SOPs to streamline the document processing & enhance the knowledge base of the team
Infosys Ltd
05.2012 - 10.2015
- Handling the weekly/monthly calls with clients
- Prepare Comprehensive SLA Dashboard Report
- Expertise with analytical reporting using Advanced Excel features like lookup, Pivot tables and charts
- Tracking of SLA's for all running projects & highlight risk in the projects
- Resource management for the projects
Mercer India Pvt Ltd
04.2010 - 10.2011
- Coordinating with the Team for Resolving Complex issues and queries
- Creating and updating process related SOPs
- Participating in Compensation and benefit survey for clients
- Quality review for Peer Work
- Act as a mentor for the new joiners
- Work on client base tool call Eprism
- Proficient on Excel, Eprism, Pay Monitor and Win
- Solving complex issues and queries along with the team members on floor
Xchanging Technologies
06.2009 - 11.2009
- Company Overview: Xchanging is an Indian KPO
- Xchanging Limited provides data analytics and customized process solutions to global enterprise clients from its offshore delivery centers in India
- Its portfolio of services comprises data analytics, operations management, data audits, metrics management, and reporting services
- Preparing daily reports as per the Client requirement, also TMG MIS and metrics on weekly and monthly basis
- To meet the SLAs in processing as productivity accuracy and cycle time
- To allocate the work and ensuring timely deliverables by the team
- To escalate and resolve process related issues with the onshore (client) through emails/phone
- Audit checks of the work completed for quality assurance on daily basis
- Generating and updating the required documents such as Rule book, SOP, SOW, checklist, etc
- Xchanging is an Indian KPO
- Xchanging Limited provides data analytics and customized process solutions to global enterprise clients from its offshore delivery centers in India
- Its portfolio of services comprises data analytics, operations management, data audits, metrics management, and reporting services
Education
10th -
Carmel Convent
Gwalior 04.2003 - 04.2004
12th - Commerce
Green Wood Public School
Gwalior 04.2005 - 04.2006
Bachelors of Commerce -
Jiwaji University
Gwalior 04.2007 - 04.2009
Diploma in Management Information System -
NIIT
04.2007 - 04.2009
Skills
Team leadership
Operations management
Strategic planning
Decision-making
Performance management
Time management
Workforce management
Project planning
Cross-functional teamwork
It know how
Win 2000, Win XP, Win 2000, Win XP, Microsoft Office (MS Word, MS ACCESS, Advance Excel, VBA), SQL, Tableau, Datorama
Professional accomplishments
- Aon Hewitt, Received the Impromptu Award in the first 6 months of the tenured., Received the Gold Award for the outstanding performance in Q3 2017.
- Infosys, Received the Star Award., Taken the Initiative and created the QOS dashboard for the Project.
- Mercer India Pvt Ltd, Gurgaon, Consistent growth at an interval of less than 15 months., Received the Rising star award in the month of July 2010., Received the certificate for the Team of the Quarter., Received the Instant Reorganization Award for Timely delivery of high priority deliverables.
Timeline
Manager
Publicis Global Delivery
05.2023 - Current
Associate Manager
Annalect India (Omnicom Media Group)
11.2018 - 05.2023
Business Analyst
Alight Solution (Former Aon Hewitt)
10.2014 - 11.2018
Infosys Ltd
05.2012 - 10.2015
Mercer India Pvt Ltd
04.2010 - 10.2011
Xchanging Technologies
06.2009 - 11.2009
Bachelors of Commerce -
Jiwaji University
04.2007 - 04.2009
Diploma in Management Information System -
NIIT
04.2007 - 04.2009
12th - Commerce
Green Wood Public School
04.2005 - 04.2006
10th -
Carmel Convent
04.2003 - 04.2004
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