Dynamic Senior Support Specialist at Avantor with a proven track record in incident management and technical troubleshooting for SharePoint, Teams, Onedrive etc. Achieved significant reductions in call resolution time through targeted process improvements and costs reduction by SharePoint storage optimization. Skilled in training and mentoring, fostering collaboration, and enhancing customer communications to drive exceptional service outcomes.
Conducted multiple training sessions with end user and Live events for all the stakeholders including CEO, VPs, EVPs and Directors.
Incident management