AKANSHA KUMARI
Bengaluru
Summary
Cloud Operations Engineer with 7+ years of experience in enterprise environments, specializing in AWS Managed Services and Citrix platforms. Expertise in incident and problem management, cloud operations, patch automation, and security remediation at scale. Skilled in troubleshooting complex AWS infrastructures and deploying CloudFormation solutions, with a strong ability to resolve high-priority incidents and conduct thorough root cause analysis.
Overview
8
8
years of professional experience
6
6
Certifications
Work History
Cloud Operations Engineer
Amazon
Bengaluru
08.2022 - Current
- Delivered end-to-end cloud operations support for multiple enterprise customers, adhering to ITIL practices in Incident, Service Request, Change, and Problem Management.
- Owned problem management activities, identifying recurring issues, conducting root cause analysis, and implementing permanent solutions across AWS accounts.
- Enhanced security automation initiatives by onboarding accounts to AWS Patch Orchestration, reducing vulnerabilities from unpatched resources.
- Executed pre-patching validation and manual patching for EC2 instances outside orchestration workflows, resolving patching issues through thorough analysis.
- Monitored security findings as primary engineer for dedicated enterprise client, assessing risk severity and executing approved remediation actions. Achieved 40% reduction in security findings through continuous monitoring, risk assessment, and remediation across AWS accounts.
- Designed and managed AWS CloudFormation templates for resource provisioning across accounts, ensuring parameter validation and drift detection.
- Facilitated technical training sessions for new hires and led internal knowledge-sharing initiatives based on real-time case studies.
CLOUD SUPPORT ENGINEER
Cloud Software Group (CITRIX)
Bengaluru
08.2018 - 08.2022
- Supported enterprise and priority customers, resolving high-severity Citrix Cloud, and Virtual Apps and Desktops issues.
- Provided advanced support through troubleshooting, data analysis, and root cause analysis (RCA).
- Diagnosed and resolved issues related to DNS, DHCP, SQL databases, operating systems, application performance, networking, Active Directory, and Group Policy.
- Led rapid engagement on complex, high-visibility incidents, and technical roadblocks, delivering clear action plans.
- Collaborated with product teams and escalation engineers to resolve cases.
- Performed internal testing on new features of the product, and provided feedback to the respective teams.
- Created internal and public-facing knowledge articles covering newly identified issues, troubleshooting approaches, and isolation processes.
- Worked with customers on advisory cases for technical consultation regarding Citrix deployments.
- Provided training and assistance to the new hires.
Education
B.Tech - Electrical And Electronics Engineering
KIIT UNIVERSITY
BHUBANESWAR04-2018
High School Diploma -
Army Public School
Lucknow04-2013
Skills
- AWS services: EC2, S3, IAM, VPC, Route 53, RDS, KMS, Secrets Manager, Lambda, GuardDuty, Backup, CloudWatch, AWS Config, CloudTrail, SSM
- IaaC: Terraform and AWS CloudFormation
- Operating system: Microsoft Windows (desktop/server OS) and Linux
- Networking: TCP/UDP, SMTP, DNS, DHCP
- Citrix Technologies: Virtual Apps and Desktops, Citrix Cloud, and Federated Authentication Services
Certification
Terraform Associate (003)
Accomplishments
Received AWSome award from the Cloud Service Delivery Manager (CSDM) for bringing down the count of security risk in enterprise accounts.
Timeline
Cloud Operations Engineer
Amazon
08.2022 - Current
CLOUD SUPPORT ENGINEER
Cloud Software Group (CITRIX)
08.2018 - 08.2022
B.Tech - Electrical And Electronics Engineering
KIIT UNIVERSITY
High School Diploma -
Army Public School