Akansha Mahajan
Summary
Highly motivated and detailed-oriented candidate passionate about using data to improve business performance and customer experience. Skilled at leveraging data to develop actionable solutions to business challenges and utilizing data mining and data visualization to create meaningful insights. Excellent technical aptitude and knowledge of programming languages, data analytics and data visualization.
Overview
4
4
years of professional experience
Work History
EW Analyst
Tata Consultancy Services
New delhi
04.2022 - Current
- Identified, analyzed and interpreted trends or patterns in complex data sets.
- Analyzed transactions to build logical business intelligence model for real-time reporting needs.
- Participated in requirements meetings to understand business needs.
- Performed data entry operations to update database with customer responses.
- Extracted and interpreted data patterns to translate findings into actionable outcomes.
- Collaborated with business-unit leaders to identify and prioritize problems.
- Validated results and performed quality assurance to assess accuracy of data.
- Created various Excel documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations of best placement for needed resources.
- Produced monthly reports using advanced Excel spreadsheet functions.
- Optimized data access and storage to improve performance of analytics systems.
- Analyzed data to identify root causes of problems and recommend corrective actions.
- Identified patterns and trends in large data sets and provided actionable insights.
- Gathered, organized and input information into digital database.
Network Planner
British Telecom Private Limited
Gurgaon
03.2016 - 09.2018
- Analyze the whole Process and helped to enhance the Process by giving ideas and helped in removing Loop holes
- Trained the new employees about the Process and help them to improve their efficiency
- Good Team Player as I love to help others
- Connect with Engineers on site in England and Monitor them in their work
- Estimate the cost of the Project and help the Field Engineers to work in accordance
- Communicate with the Higher Authorities of UK(England) to take Permission for their reserved Areas
- Provided on-call support for network engineering duties.
- Contributed to communication and documentation improvement.
- Improved overall user experience through support, training, troubleshooting, improvements and communication of system changes.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
Education
UGC NET
DELHIMaster of Computer Applications -
Maharshi Dayanand University
06.2016
Bachelor of Computer Applications -
Maharshi Dayanand University
06.2014
Skills
- Awardee of Certificate of Data Analytics using Power BI By Techtip workshop
- Database Management
- Data Quality
- Python Programming
- Data Visualization and Presentations
- Client Meetings
- SQL
- Data Mining
- Tableau
- Analytical Skills
- Effective communication
- Root cause Analyzer
Accomplishments
- I have got the First CUSTOMER EXPERIENCE CHAMPIONSHIP Award for delivering quality work to the Customers from BRITISH TELECOM.
- I have got Rewards and Recognition award for being BRILLIANT which is a BT value.
- Also Got best Quality Certificate in TCS for the month April 2023.
Awards
Awardee, academic Scholarship Also qualified UGC NET (Computer Applications-2022)
Singing
I love to sing to release pressure if any.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
EW Analyst
Tata Consultancy Services
04.2022 - Current
Network Planner
British Telecom Private Limited
03.2016 - 09.2018
UGC NET
Master of Computer Applications -
Maharshi Dayanand University
Bachelor of Computer Applications -
Maharshi Dayanand University
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