Akansha Rajput
Bengaluru
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Customer Care Executive
Reliance Jio
02.2024 - Current
- Enhanced customer satisfaction by resolving inquiries effectively and efficiently.
- Provided exceptional customer service and technical support to enterprise clients for mobility solutions, resulting in a 99% increase in customer satisfaction.
- multitasking effectively to address diverse customer needs simultaneously.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Took ownership of customers issues to follow problems through to resolution.
- Reduced customer complaints with proactive issue identification and resolution strategies.
- Served as a key point of contact for escalated issues, diffusing tension and ensuring prompt resolution.
- Improved team performance, conducting regular training sessions on product knowledge and customer service skills.
KAM Operation (Associate)
Razorpay
05.2023 - 11.2023
- Have to work with multiple channels like Product support and marketing to maintain the sales and operations funnel.
- Managed vendor relationships, negotiating favorable terms and ensuring timely payments.
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Strengthened client relationships through regular communication and effective problemsolving.
- Analyzed sales and customer data to identify trends and opportunities for increased profitability.
- Coordinated with internal teams to ensure timely delivery of products and services, meeting client expectations.
- Developed and delivered presentations to key customers to position products and services.
- Developed thorough understanding of key clients' needs and requirements to prepare customized solutions.
- Organized cross-functional teams to address complex client requests or projects efficiently, resulting in increased satisfaction levels among key accounts holders.
- Fostered strong client relationships, leading to increased loyalty and repeat business.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Attended monthly sales meetings and quarterly sales trainings.
Business Development Associate
Razorpay
08.2022 - 05.2023
- Immediate impact in sales within the starting stage of joining, with consistent monthly sales performance
- Proven expertise in providing business solutions, customer support, revenue growth, and developing sales strategies within the team
- Coordinated with internal departments such as finance, legal, and operations during deal negotiations to ensure seamless execution of contracts.
- Contributed to annual sales targets by consistently meeting or exceeding individual performance goals across various territories.
- Exceeds expectations consistently increasing customer awareness about new offerings and services through email marketing, product demo, and presentation
- Developed business pipeline using cold and warm techniques.
- Collaborative approach in working with stakeholders to improve product and customer experience
- Used SalesForce to handle current portfolio and prospective leads.
- Engaged with customers to build business relationships.
- Increased company revenue by actively promoting products and services to prospective customers through cold calling, networking, and presentations.
- Demonstrated success in pricing negotiations, resulting in closed leads and contributing to business growth
- Actively involved in team support and handling escalations
- Negotiated contracts and closed sales with new and existing clients.
- Built relationships with customers and community to promote long term business growth.
- Informed customers of promotions to increase sales productivity and volume.
- Skilled in conducting deep conversations with important stakeholders in client companies for negotiations, understanding customer needs, and suggesting appropriate products with competitive pricing.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Attended monthly sales meetings and quarterly sales trainings.
Credit and Collection Executive
Akansha Rajput, Mahindra Holidays & Resorts India Limited
12.2019 - 04.2022
- Collaborated on collection and dispute resolution issues.
- Successfully negotiated payment terms and offered strategic discounts to customers, resulting in a [100]% increase in timely payments and customer retention.
- Worked in foreclosures and cross-sell ,upsell of the products.
- Collaborated with sales team to address credit concerns, improving relationships between the company and its clients.
- Maintained accurate records of all collection activities, ensuring compliance with company policies and industry regulations.
- Identified and discussed with management opportunities for improvements to procedures and internal controls.
- Established strong relationships with clients through professional communication, gaining their trust and increasing the likelihood of successful collections efforts.
- Conducted thorough account reviews to identify potential issues and proactively address them before they escalated into larger problems.
- Trained new hires on best practices in collections, contributing to a well-prepared and knowledgeable team.
- Increased cash flow by consistently meeting or exceeding collection targets on a monthly basis.
- Contacted customers to discuss past-due accounts and negotiated payment plans.
- Established relationships with customers to encourage payment of delinquent accounts.
- Co-ordination with multiple stake holders for faster resolution and asked for some attractive offers.
Territory Manager
RedCarpet
02.2019 - 09.2019
- Trained and mentored sales representatives in sales techniques and strategies.
- Improved customer satisfaction and retention through frequent visits, timely response to inquiries, and effective problem resolution.
- Developed strong relationships with key decision-makers, fostering trust and loyalty in the assigned territory.
- Cultivated relationships with key accounts in territory and provided support to drive customer satisfaction.
- To conduct seminars in different colleges of Bhopal
- Demonstrated exceptional presentation skills during client meetings, showcasing product benefits and value propositions effectively.
- Implemented promotions and marketing campaigns to increase territory sales and brand awareness.
- Organized promotional events and interacted with community to increase sales volume.
- Give Presentation in colleges for seeking student's attention.
- Achieve Sales target through Personally (visiting market)
- Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
- Capture untapped market of Bhopal to get desired results
- Also Developed managerial skills, convincing skills, and decision making skills.
- Attracted new clients and developed customer relationships by hosting product-focused events
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Developed sales strategy based on research of consumer buying trends and market conditions
(Summer Internship) Sales Executive
Big Bazaar - Future Retail
01.2019 - 05.2019
- Stocked merchandise, clearly labeling items and maintaining shelves allotment
- Helped sales professionals maintain customer relationships by making follow up calls to recent buyers.
- Contributed to a positive team environment by actively participating in weekly sales meetings and sharing innovative ideas.
- Customer support and stock maintenance, inventory management
- Information sharing and daily sales report between internal stake holders
Marketing Intern
Gianis Ice Cream
06.2017 - 11.2017
- Generated new business and increased foot traffic via personal marketing and online networking
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs
- Akansha Rajput - page 2
- Maintained current knowledge of evolving changes in marketplace.
Marketing Intern
Amul, GCMMF
09.2016 - 12.2016
- Generated new business and increased foot traffic via personal marketing and online networking
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs
- Market penetration and maintaining pricing strategies
Education
Master of Business Administration - MBA - Marketing
Institute of Professional Education and Research (IPER)
Bachelor of Business Administration - BBA -
Institute of Professional Education and Research (IPER)
2016
Skills
- Customer Support
- Excellent problem-solving abilities
- Customer Retention Strategies
- Teamwork and Collaboration
- Multitasking
- Active Listening
- Relationship Building
- Sales processes
- Operations Management
- Customer Complaint Resolution
Timeline
Customer Care Executive
Reliance Jio
02.2024 - Current
KAM Operation (Associate)
Razorpay
05.2023 - 11.2023
Business Development Associate
Razorpay
08.2022 - 05.2023
Credit and Collection Executive
Akansha Rajput, Mahindra Holidays & Resorts India Limited
12.2019 - 04.2022
Territory Manager
RedCarpet
02.2019 - 09.2019
(Summer Internship) Sales Executive
Big Bazaar - Future Retail
01.2019 - 05.2019
Marketing Intern
Gianis Ice Cream
06.2017 - 11.2017
Marketing Intern
Amul, GCMMF
09.2016 - 12.2016
Master of Business Administration - MBA - Marketing
Institute of Professional Education and Research (IPER)
Bachelor of Business Administration - BBA -
Institute of Professional Education and Research (IPER)