Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Akansha Sharma

Akansha Sharma

New Delhi

Summary

Proven Relationship Manager at VSK Technologies, adept in relationship building and customer portfolio management, enhanced client satisfaction and business growth through strategic financial planning and wealth management offerings. Excelled in team leadership and client engagement, achieving significant milestones in customer service and new business development. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level relationship manager position. Ready to help team achieve company goals.

Hardworking relationship manager proficient at devising personalized solutions to meet all types of customer demands. Positive and upbeat team player and clear communicator with demonstrated success several years of experience.

Seasoned Financial Management professional with proven expertise in accounting processes, systems oversight and compliance reporting. Knowledgeable about AP/AR, contract administration, budgeting and all other aspects of successful financial operations. Talented team builder and supervisor with expertise to develop and maintain consistent, accurate, and legal accounting structures.

Overview

4
4
years of professional experience

Work History

Relationship Manager

Pro bulls
New Delhi
08.2024 - 11.2024
  • Maintained regular performance appraisals for subordinates through verbal, written and on-going review programs.
  • Developed and executed strategies for customer retention and acquisition.
  • Maintained accurate records of all client interactions within the company's CRM system.
  • Coordinated with product development teams to design services that meet client needs.
  • Conducted reviews and evaluations for cost-reduction opportunities.
  • Developed strategies to attract new customers while retaining existing ones.
  • Analyzed actual financial results to budget, preparing variance reporting to functional groups.
  • Identified customer needs, developed customized solutions, and provided knowledgeable advice.
  • Resolved client issues and complaints promptly, maintaining trust and loyalty.
  • Provided exceptional customer service by responding promptly to inquiries and resolving issues in a timely manner.
  • Developed or analyzed information to assess current or future financial status of firms.
  • Conducted regular client meetings to assess progress, discuss opportunities for growth, and address any concerns.
  • Communicated with stockholders or other investors to provide information or raise capital.

Relationship Manager

VSK Technologies
New Delhi, India
01.2021 - 06.2024
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Built and maintained relationships with new and existing clients while providing high level of expertise.
  • Maintained knowledge on banking products and distribution to provide optimal service support.
  • Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
  • Achieved goals for sale of bank products and services and exceeded performance metrics for customer service.
  • Analyzed customer data to identify areas of improvement and maximize customer satisfaction.
  • Identified opportunities to cross or up-sell and communicated customer needs to appropriate team.
  • Monitored project progress against established timelines while proactively updating stakeholders on any potential setbacks or roadblocks.
  • Monitored metrics and developed actionable insights to improve efficiency and performance.
  • Built relationships with customers and community to establish long-term business growth.
  • Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
  • Managed revenue models, process flows, operations support and customer engagement strategies.
  • Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
  • Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.

Education

Vivekanand School
New Delhi

Bachelor of Arts -

Mewar

Skills

  • Effective customer communication
  • Relationship building and management
  • Business relationship cultivation
  • Service assistance
  • Financial planning processes
  • New business generation
  • Wealth management portfolios

Languages

English
First Language

Timeline

Relationship Manager

Pro bulls
08.2024 - 11.2024

Relationship Manager

VSK Technologies
01.2021 - 06.2024

Vivekanand School

Bachelor of Arts -

Mewar
Akansha Sharma