Akansha Shrivastava
Project Manager
Hyderabad
Summary
Experienced and results-driven PMI-certified project management professional with a decade of successful project delivery across diverse industries. Committed to continuous improvement and adept at aligning project objectives with organizational goals. Ready to leverage a comprehensive skill set to drive the success of future projects and contribute to organizational growth.
Overview
16
16
years of professional experience
4
4
Certificates
6
6
years of post-secondary education
Work History
Project Manager - Delivery (Salesforce Practice)
Prodapt Solutions
03.2023 - Current
- Implemented Small, Medium and Enterprise-scale Salesforce solutions
- Developed and initiated projects, managed costs, and monitored performance.
- Developed and implemented strategic project plans to meet business objectives.
- Meeting project deadlines without sacrificing build quality.
- Monitored project performance to identify areas of improvement and make adjustments.
- Drafted project reports to identify successful outcomes, insights and future recommendations.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Provided detailed project status updates to stakeholders and executive management.
- Prepared and submitted project invoices for review and approval.
- Sourced, vetted and managed vendors needed to accomplish project goals.
- Facilitated workshops to collect project requirements and user feedback.
- Adoption and application of Agile, Scrum and Waterfall methods for Software Development Life Cycle (SDLC)
- Understanding the client’s business pain points and offering the solution.
- Build and lead cross-functional project teams, Provide direction and support to team members, ensuring they understand their roles and responsibilities.
- Address and resolve issues and conflicts within the project team and with stakeholders.
- Conduct regular project reviews to ensure compliance with quality standards.
- Maintain comprehensive project documentation, including project plans, schedules, and status reports.
Head – PMO, VP – Project Success
Smaartt Digital Consulting (Salesforce SUMMIT Partner)
03.2021 - 03.2023
- Driving the delivery of organization governance processes
- Monitoring compliance with project management standards, policies, procedures, and templates
- Adoption of project management methodology (Waterfall, Agile and Hybrid), best practices, and standards
- Gather project requirements, plan, resource appropriately, track and coordinate the delivery of a wide range of Salesforce projects
- Liaise with the development team and assist in the delivery of technical aspects of new product rollouts
- Understanding and ensuring that all projects are delivered on time, within the scope and within budget
- Developing project scopes and objectives, under the direction of management, involving all relevant stakeholders and ensuring technical feasibility
- Managing customer and stakeholder expectations by engaging with all areas of the business
- Development of detailed project plans to track progress
- Provide project status and insight to top management
- Manage the relationship with the client and all stakeholders
- Perform risk management to minimize project risks
- Create and maintain comprehensive project documentation
- Managing shared resources across all projects
- Managing and motivating the project team
- Projects – Salesforce CRM implementation for Property & Real Estate, Contracting & Professional Services, Events, Media & Publishing and Licensing & Regulatory, Freezone Industries
- Tools Used – JIRA, MS Project, Zoho.
Project Manager
Qualitech Solutions and Services
09.2019 - 03.2021
- Manage project execution to ensure adherence to budget, schedule, and scope
- Develop and update project plans including information such as project objectives, technologies, systems, information specifications, schedules, funding, and staffing
- Monitor and track project milestones and deliverables
- Develop and manage work breakdown structure (WBS)
- Submit project deliverables, ensuring adherence to quality standards
- Prepare project status reports by collecting, analysing, and summarizing information and trends
- Establish and execute a project communication plan
- Assign duties, responsibilities, and spans of authority to project personnel
- Schedule and facilitate meetings related to projects
- Initiate, review, and approve modifications to project plans
- Monitor the performance of project team members, providing and documenting performance feedback
- Negotiate with project stakeholders or suppliers to obtain resources or materials.
Program Manager
Lacewood Consulting, Mumbai
08.2015 - 06.2016
- Assist & advise leaders, managers, and teams to the best use of project management disciplines and approaches within a fast-paced, high-tech environment
- Act as a reference point for all PMO related queries/ information using the best possible practices for smooth functioning of the project
- Ensure an accurate & complete project scope/feature documentation, reports and plans
- Track of activities that impacts the project performance hence helps to provide real-time, comprehensive, and prioritized view of the project
- Develop positive relationships with managers/team to enable the PMO to provide support including facilitation, tracking, and reporting on projects, and training
- Understand the deliverables of the project and contribute to success through cooperative and collegial processes/techniques
- Define, design & create L0/ L1/Manual/MOPs of processes for varied departmental activities and support to improve/reengineer existing processes, procedures, & tools
- Prepare presentations on management updates, biz
- Proposals, & regular consulting research related for multiple aspects
- Client – JIO
- Project – Converged Core Network Operations Readiness in Reliance Jio Core Network
- Role – PMO Lead - Telecom Network Roll-Out & Service Delivery
- Lead the team coordination for converged core network deployment
- E2E deep coordination with all the key stakeholders and other related team members to ensure the smooth deployment
- Coordination for pan India ATP and HoTo for Converged Core Nodes
- Closely tracking the closure of the involved activities for on time deployment
- Arranging meetings and discussions to escalate blockers in on-ongoing activities
- Prepare & regular update of project through EIS/MIS to management/all related stakeholders.
IT- PMO
Tata Teleservices Limited, Mumbai
04.2010 - 11.2012
- Business analysis and inputs to CIO tasks execution assistance
- Preparation of metrics and management reports
- Handling IT Process Improvement
- Support for Delivery Project Management & User Acceptance Testing activities
- Support for IT Audit - Monitoring, timely reporting and tracking open observations, CAPA implementation
- Escalation handling
- Managing business approval processes.
IT Business Analyst
Tata Teleservices Limited, Mumbai
04.2010 - 11.2012
- Translated the requirements of the Business Users into various documents like BRS/URS
- Provided support and appropriate solution on new product implementation, development & changes
- Successfully tracked various stages of the SDLC as per the SLA defined in the Business Request Process
- Designed and developed test scenarios and executed the same
- Post Implementation Support for the projects
- Worked on Intranet Portal changes and new developments using Microsoft Office SharePoint Server (MOSS) Platform
- Negotiated on Development Efforts and Proposals with vendors to provide cost effective solution
- Resolved Production, Process Issues and captured forthcoming requirements with the concerned teams
- Training end users
- Analysed the impact of the new change requests on the existing systems involved.
Planning Engineer – Network Planning and engineering
Reliance Communications, Mumbai
12.2007 - 04.2010
- Engineering Design and Implementation plan for charging solution for prepaid subscriber in CDMA and GSM network
- Engineering of Range distribution and subscriber distribution in IN for load balancing
- Deployment of different schemes (products: recharge vouchers) launched as per the business requirements
- Testing and validation of IN-prepaid call-flows, products and services
- Requirement Analysis, Design and Implementation of Prepaid Products and Services
- Providing inputs to the operations for all the configuration related activities
- Interaction with vendor for troubleshooting, maintenance and performance related activities
- Handling of complete Prepaid Billing Database
- Analysing IS826 traces and providing technical inputs to operations
- Load Balancing and Optimization of IN system capacity
- Preparing CR (Change Request) towards the vendor for customization of existing feature or for new feature
- Raising the Purchase Requests for the newly coming systems as well as upgradation of existing systems (including H/W & S/W)
- Design & implementation of MNP in Prepaid billing
- Collaborated with cross-functional teams to align production plans with customer requirements.
Skills
Project Management
Strategic Planning
Stakeholder Management
Risk Management
Compliance Monitoring
Agile Methodology
Client Rapport
Certification
Project Management Professional (PMP) (PMI)
Education
Computer Science Engineering -
2003 - 2007
02.2002 - 03.2003
02.2000 - 03.2001
Timeline
Project Manager - Delivery (Salesforce Practice) - Prodapt Solutions
03.2023 - Current
Head – PMO, VP – Project Success - Smaartt Digital Consulting (Salesforce SUMMIT Partner)
03.2021 - 03.2023
Project Manager - Qualitech Solutions and Services
09.2019 - 03.2021
Program Manager - Lacewood Consulting, Mumbai
08.2015 - 06.2016
IT- PMO - Tata Teleservices Limited, Mumbai
04.2010 - 11.2012
IT Business Analyst - Tata Teleservices Limited, Mumbai
04.2010 - 11.2012
Planning Engineer – Network Planning and engineering - Reliance Communications, Mumbai
12.2007 - 04.2010
Rajasthan University - Computer Science Engineering,
2003 - 2007
St. Anne's School, CBSE Board - ,
02.2002 - 03.2003
Wendy School Junior College, ICSE Board - ,
02.2000 - 03.2001
Personal Dossier
DOB:24 November 1985
Permanent Address: 1002, Juhi Building, Jalvayu Vihar, Kharghar, Navi Mumbai
LinkedIn Profile
www.linkedin.com/in/akansha-shrivastava-pmp®-2b460b24