Akansha Shrivastava

Work History

Project Manager - Delivery (Salesforce Practice)

Prodapt Solutions

03.2023 - Current

Implemented Small, Medium and Enterprise-scale Salesforce solutions
Developed and initiated projects, managed costs, and monitored performance.
Developed and implemented strategic project plans to meet business objectives.
Meeting project deadlines without sacrificing build quality.
Monitored project performance to identify areas of improvement and make adjustments.
Drafted project reports to identify successful outcomes, insights and future recommendations.
Coordinated with cross-functional teams to resolve project issues and mitigate risks.
Provided detailed project status updates to stakeholders and executive management.
Prepared and submitted project invoices for review and approval.
Sourced, vetted and managed vendors needed to accomplish project goals.
Facilitated workshops to collect project requirements and user feedback.
Adoption and application of Agile, Scrum and Waterfall methods for Software Development Life Cycle (SDLC)
Understanding the client’s business pain points and offering the solution.
Build and lead cross-functional project teams, Provide direction and support to team members, ensuring they understand their roles and responsibilities.
Address and resolve issues and conflicts within the project team and with stakeholders.
Conduct regular project reviews to ensure compliance with quality standards.
Maintain comprehensive project documentation, including project plans, schedules, and status reports.

Head – PMO, VP – Project Success

Smaartt Digital Consulting (Salesforce SUMMIT Partner)

03.2021 - 03.2023

Driving the delivery of organization governance processes
Monitoring compliance with project management standards, policies, procedures, and templates
Adoption of project management methodology (Waterfall, Agile and Hybrid), best practices, and standards
Gather project requirements, plan, resource appropriately, track and coordinate the delivery of a wide range of Salesforce projects
Liaise with the development team and assist in the delivery of technical aspects of new product rollouts
Understanding and ensuring that all projects are delivered on time, within the scope and within budget
Developing project scopes and objectives, under the direction of management, involving all relevant stakeholders and ensuring technical feasibility
Managing customer and stakeholder expectations by engaging with all areas of the business
Development of detailed project plans to track progress
Provide project status and insight to top management
Manage the relationship with the client and all stakeholders
Perform risk management to minimize project risks
Create and maintain comprehensive project documentation
Managing shared resources across all projects
Managing and motivating the project team
Projects – Salesforce CRM implementation for Property & Real Estate, Contracting & Professional Services, Events, Media & Publishing and Licensing & Regulatory, Freezone Industries
Tools Used – JIRA, MS Project, Zoho.

Project Manager

Qualitech Solutions and Services

09.2019 - 03.2021

Manage project execution to ensure adherence to budget, schedule, and scope
Develop and update project plans including information such as project objectives, technologies, systems, information specifications, schedules, funding, and staffing
Monitor and track project milestones and deliverables
Develop and manage work breakdown structure (WBS)
Submit project deliverables, ensuring adherence to quality standards
Prepare project status reports by collecting, analysing, and summarizing information and trends
Establish and execute a project communication plan
Assign duties, responsibilities, and spans of authority to project personnel
Schedule and facilitate meetings related to projects
Initiate, review, and approve modifications to project plans
Monitor the performance of project team members, providing and documenting performance feedback
Negotiate with project stakeholders or suppliers to obtain resources or materials.

Program Manager

Lacewood Consulting, Mumbai

08.2015 - 06.2016

Assist & advise leaders, managers, and teams to the best use of project management disciplines and approaches within a fast-paced, high-tech environment
Act as a reference point for all PMO related queries/ information using the best possible practices for smooth functioning of the project
Ensure an accurate & complete project scope/feature documentation, reports and plans
Track of activities that impacts the project performance hence helps to provide real-time, comprehensive, and prioritized view of the project
Develop positive relationships with managers/team to enable the PMO to provide support including facilitation, tracking, and reporting on projects, and training
Understand the deliverables of the project and contribute to success through cooperative and collegial processes/techniques
Define, design & create L0/ L1/Manual/MOPs of processes for varied departmental activities and support to improve/reengineer existing processes, procedures, & tools
Prepare presentations on management updates, biz
Proposals, & regular consulting research related for multiple aspects
Client – JIO
Project – Converged Core Network Operations Readiness in Reliance Jio Core Network
Role – PMO Lead - Telecom Network Roll-Out & Service Delivery
Lead the team coordination for converged core network deployment
E2E deep coordination with all the key stakeholders and other related team members to ensure the smooth deployment
Coordination for pan India ATP and HoTo for Converged Core Nodes
Closely tracking the closure of the involved activities for on time deployment
Arranging meetings and discussions to escalate blockers in on-ongoing activities
Prepare & regular update of project through EIS/MIS to management/all related stakeholders.

IT- PMO

Tata Teleservices Limited, Mumbai

04.2010 - 11.2012

Business analysis and inputs to CIO tasks execution assistance
Preparation of metrics and management reports
Handling IT Process Improvement
Support for Delivery Project Management & User Acceptance Testing activities
Support for IT Audit - Monitoring, timely reporting and tracking open observations, CAPA implementation
Escalation handling
Managing business approval processes.

IT Business Analyst

Tata Teleservices Limited, Mumbai

04.2010 - 11.2012

Translated the requirements of the Business Users into various documents like BRS/URS
Provided support and appropriate solution on new product implementation, development & changes
Successfully tracked various stages of the SDLC as per the SLA defined in the Business Request Process
Designed and developed test scenarios and executed the same
Post Implementation Support for the projects
Worked on Intranet Portal changes and new developments using Microsoft Office SharePoint Server (MOSS) Platform
Negotiated on Development Efforts and Proposals with vendors to provide cost effective solution
Resolved Production, Process Issues and captured forthcoming requirements with the concerned teams
Training end users
Analysed the impact of the new change requests on the existing systems involved.

Planning Engineer – Network Planning and engineering

Reliance Communications, Mumbai

12.2007 - 04.2010

Engineering Design and Implementation plan for charging solution for prepaid subscriber in CDMA and GSM network
Engineering of Range distribution and subscriber distribution in IN for load balancing
Deployment of different schemes (products: recharge vouchers) launched as per the business requirements
Testing and validation of IN-prepaid call-flows, products and services
Requirement Analysis, Design and Implementation of Prepaid Products and Services
Providing inputs to the operations for all the configuration related activities
Interaction with vendor for troubleshooting, maintenance and performance related activities
Handling of complete Prepaid Billing Database
Analysing IS826 traces and providing technical inputs to operations
Load Balancing and Optimization of IN system capacity
Preparing CR (Change Request) towards the vendor for customization of existing feature or for new feature
Raising the Purchase Requests for the newly coming systems as well as upgradation of existing systems (including H/W & S/W)
Design & implementation of MNP in Prepaid billing
Collaborated with cross-functional teams to align production plans with customer requirements.

Summary

Overview

Work History

Project Manager - Delivery (Salesforce Practice)

Head – PMO, VP – Project Success

Project Manager

Program Manager

IT- PMO

IT Business Analyst

Planning Engineer – Network Planning and engineering

Skills

Certification

Education

Computer Science Engineering -

Timeline

Personal Dossier

LinkedIn Profile

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