Akansha Singh
Kurukshetra
Summary
Reliable and customer-focused professional with experience supporting people, handling queries, and following structured processes in education and care-based environments in India and the UK. Experienced in written documentation, issue handling, and working calmly under pressure. Seeking an Amazon customer support or operations role where accuracy, consistency, and service quality are essential.
Overview
7
7
years of professional experience
Work History
Youth Support Worker
KPMS
05.2025 - 11.2025
- Communicated regularly with service users and families to understand concerns.
- Followed written procedures for reporting, safeguarding, and documentation.
- Shared updates with internal teams when issues required escalation.
Residential Support Worker
Randstad Care
02.2025 - 11.2025
- Worked within clear guidelines and daily task structures.
- Maintained accurate daily logs and handover notes.
- Remained calm and professional in high-pressure situations.
Bank Residential Care Worker
Thrive Child Care Services
04.2024 - 11.2025
- Adapted quickly to different teams and work environments.
- Followed instructions and quality standards consistently.
- Completed required records and reports on time.
Teaching Assistant
The Progress Group
10.2024 - 12.2024
- Supported structured classroom routines and learner engagement.
- Assisted with maintaining progress notes and records.
Teacher
Academy of Modern Learning
04.2019 - 12.2021
- Handled daily communication with students and parents.
- Maintained attendance registers and academic documentation.
- Followed schedules, guidelines, and school procedures.
Education
MSc International Business - Data Analytics
University of Bedfordshire
UKBA Economics -
Rabindranath Tagore University
Bhopal, IndiaSkills
- Customer support and service
- Issue handling
- Escalation support
- Following SOPs
- Accurate documentation
- Record keeping
- Email and call communication
- Time management
- Attention to detail
- Teamwork
- Adaptability
Languages
- Hindi
- Punjabi
- English
- Hindi
- Punjabi
Languages
English
Proficient
C2
Hindi
Proficient
C2
Timeline
Youth Support Worker
KPMS
05.2025 - 11.2025
Residential Support Worker
Randstad Care
02.2025 - 11.2025
Teaching Assistant
The Progress Group
10.2024 - 12.2024
Bank Residential Care Worker
Thrive Child Care Services
04.2024 - 11.2025
Teacher
Academy of Modern Learning
04.2019 - 12.2021
MSc International Business - Data Analytics
University of Bedfordshire
BA Economics -
Rabindranath Tagore University