Summary
Overview
Work History
Education
Skills
Timeline
Generic

AKANSHA SRIVASTAVA

HYDERABAD

Summary

Strong leadership and strategic planning skills, complemented by exceptional communication and project management capabilities. Self-motivated Operations Manager successful in collaborating with consultants, area leaders and employees to streamline and strengthen processes and control costs. Highly organized and detailed collaborator with solid record of accomplishment in meeting and exceeding business targets. In-depth knowledge of operational and budget management techniques.

Overview

8
8
years of professional experience

Work History

Branch Operations Manager

Kotak Mahindra Bank
HYDERABAD
05.2024 - Current
  • Acquired new customers and identified needs to deliver relevant products, boosting customer base.
  • Optimized operations to maximize branch revenue.
  • Prepared financial statements and reports, ensuring healthy cash flow.
  • Organized daily workflow to maximize efficiency and productivity.
  • Executed procedures for timely payments, maintaining high customer retention levels.
  • Developed strategies to optimize branch operations.
  • Ensured compliance with banking regulations and policies.
  • Initiated marketing campaigns to promote products and services offered by the branch.
  • Implemented new operational procedures to enhance customer experience.
  • Performed routine audits of branch operations to identify areas for improvement.

Deputy Manager

HDFC BANK
HYDERABAD
05.2022 - 05.2024
  • Monitored daily operations and ensured compliance with company policies and regulations.
  • Managed team by providing support and constructive feedback to maximize skills and potential.
  • Facilitated reconciliations between local and regulatory reporting, resolving discrepancies within deadlines.
  • Worked closely with customers to understand needs and resolve diverse issues.

Deputy Manager

RBL BANK
HYDERABAD
02.2022 - 05.2022
  • Conducted regular audits of employee performance and provided feedback on areas of improvement.
  • Planned and coordinated logistics for large-scale events or conferences.
  • Ensured compliance with applicable laws and regulations related to operations.
  • Coordinated with internal and external auditors to facilitate audits and compliance reviews.
  • Developed and implemented operational policies and procedures to ensure efficient business operations.

DEPUTY MANAGER

INDUSIND BANK
HYDERABAD
09.2018 - 01.2022
  • Resolved complex issues related to process development and implementation.
  • Identified opportunities for cost savings through streamlining operations.
  • Facilitated communication between various departments regarding process updates.
  • Audited processes regularly to ensure they are meeting established standards.
  • Performed data analysis to identify trends, problems and solutions.
  • Assisted in training personnel on new processes, methods and techniques.
  • Reviewed customer requirements to ensure accuracy of product specifications.
  • Ensured compliance with safety regulations in the workplace.
  • Documented operational procedures, workflows and best practices.
  • Monitored quality control standards for all products produced.
  • Generated performance reports on process efficiency and effectiveness.
  • Analyzed production processes and identified areas of improvement.

Assistant Manager

AXIS BANK
BAREILLY
04.2017 - 11.2017
  • Created reports on sales trends, inventory levels, and financial data.
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Assisted in the development of operational strategies to ensure efficient and productive operations.
  • Organized training sessions for new hires to familiarize them with the workplace environment.
  • Maintained up-to-date knowledge of company products and services.
  • Maintained a positive working environment to enhance staff and customer satisfaction.

Education

Master of Business Administration - FINANCE AND MARKETING

INSTITUTE OF TECHNOLOGY AND SCIENCE
Ghaziabad, UP
01.2016

B.COM HONOURS - COMMERCE

KCMT
BAREILLY
01.2014

Skills

  • KPI setting and analysis
  • Team leadership
  • Financial management
  • Financial auditing
  • Operational risk management
  • Risk assessment
  • Internal audits
  • ISO 27001, ISO 31000, SOC
  • Data privacy management
  • Dashboard reporting
  • Stakeholder engagement
  • Workflow organization

Timeline

Branch Operations Manager

Kotak Mahindra Bank
05.2024 - Current

Deputy Manager

HDFC BANK
05.2022 - 05.2024

Deputy Manager

RBL BANK
02.2022 - 05.2022

DEPUTY MANAGER

INDUSIND BANK
09.2018 - 01.2022

Assistant Manager

AXIS BANK
04.2017 - 11.2017

Master of Business Administration - FINANCE AND MARKETING

INSTITUTE OF TECHNOLOGY AND SCIENCE

B.COM HONOURS - COMMERCE

KCMT
AKANSHA SRIVASTAVA