AKANSHA SRIVASTAVA
HYDERABAD
Summary
Strong leadership and strategic planning skills, complemented by exceptional communication and project management capabilities. Self-motivated Operations Manager successful in collaborating with consultants, area leaders and employees to streamline and strengthen processes and control costs. Highly organized and detailed collaborator with solid record of accomplishment in meeting and exceeding business targets. In-depth knowledge of operational and budget management techniques.
Overview
8
8
years of professional experience
Work History
Branch Operations Manager
Kotak Mahindra Bank
HYDERABAD
05.2024 - Current
- Acquired new customers and identified needs to deliver relevant products, boosting customer base.
- Optimized operations to maximize branch revenue.
- Prepared financial statements and reports, ensuring healthy cash flow.
- Organized daily workflow to maximize efficiency and productivity.
- Executed procedures for timely payments, maintaining high customer retention levels.
- Developed strategies to optimize branch operations.
- Ensured compliance with banking regulations and policies.
- Initiated marketing campaigns to promote products and services offered by the branch.
- Implemented new operational procedures to enhance customer experience.
- Performed routine audits of branch operations to identify areas for improvement.
Deputy Manager
HDFC BANK
HYDERABAD
05.2022 - 05.2024
- Monitored daily operations and ensured compliance with company policies and regulations.
- Managed team by providing support and constructive feedback to maximize skills and potential.
- Facilitated reconciliations between local and regulatory reporting, resolving discrepancies within deadlines.
- Worked closely with customers to understand needs and resolve diverse issues.
Deputy Manager
RBL BANK
HYDERABAD
02.2022 - 05.2022
- Conducted regular audits of employee performance and provided feedback on areas of improvement.
- Planned and coordinated logistics for large-scale events or conferences.
- Ensured compliance with applicable laws and regulations related to operations.
- Coordinated with internal and external auditors to facilitate audits and compliance reviews.
- Developed and implemented operational policies and procedures to ensure efficient business operations.
DEPUTY MANAGER
INDUSIND BANK
HYDERABAD
09.2018 - 01.2022
- Resolved complex issues related to process development and implementation.
- Identified opportunities for cost savings through streamlining operations.
- Facilitated communication between various departments regarding process updates.
- Audited processes regularly to ensure they are meeting established standards.
- Performed data analysis to identify trends, problems and solutions.
- Assisted in training personnel on new processes, methods and techniques.
- Reviewed customer requirements to ensure accuracy of product specifications.
- Ensured compliance with safety regulations in the workplace.
- Documented operational procedures, workflows and best practices.
- Monitored quality control standards for all products produced.
- Generated performance reports on process efficiency and effectiveness.
- Analyzed production processes and identified areas of improvement.
Assistant Manager
AXIS BANK
BAREILLY
04.2017 - 11.2017
- Created reports on sales trends, inventory levels, and financial data.
- Supervised daily operations including scheduling shifts, assigning duties.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Maintained up-to-date knowledge of company products and services.
- Maintained a positive working environment to enhance staff and customer satisfaction.
Education
Master of Business Administration - FINANCE AND MARKETING
INSTITUTE OF TECHNOLOGY AND SCIENCE
Ghaziabad, UP01.2016
B.COM HONOURS - COMMERCE
KCMT
BAREILLY01.2014
Skills
- KPI setting and analysis
- Team leadership
- Financial management
- Financial auditing
- Operational risk management
- Risk assessment
- Internal audits
- ISO 27001, ISO 31000, SOC
- Data privacy management
- Dashboard reporting
- Stakeholder engagement
- Workflow organization
Timeline
Branch Operations Manager
Kotak Mahindra Bank
05.2024 - Current
Deputy Manager
HDFC BANK
05.2022 - 05.2024
Deputy Manager
RBL BANK
02.2022 - 05.2022
DEPUTY MANAGER
INDUSIND BANK
09.2018 - 01.2022
Assistant Manager
AXIS BANK
04.2017 - 11.2017
Master of Business Administration - FINANCE AND MARKETING
INSTITUTE OF TECHNOLOGY AND SCIENCE
B.COM HONOURS - COMMERCE
KCMT
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