Summary
Overview
Work History
Education
Skills
Languages
Work Availability
Timeline
Generic

Akansha Talan

Assistant Manager
Noida,Uttar Pradesh

Summary

Highly capable and adaptive individual with an experience of 7+ years. Seeking a challenging role in Finance where I can grow as a professional and further enhance my leadership skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

8
8
years of professional experience

Work History

Assistant Manager

Genpact
2023.07 - Current

•Handling monthly portfolio of 1000+ customers for American Medical Manufacturers have different
geographies in the USA.
•Reconcile account on a high past due invoice and high dollar value payment to make a better account
statement.
•Creating statements and connecting with customers over outbound calls/Teams meeting to ensure
follow up with customer for past due invoices.
•Identify and resolved all type of deduction in timely and efficient manner using SAP on the accounts.
•Managing group mailbox and allocating emails to the dedicated resources to ensure resolving
customers queries on time.• Ensuring higher collection efficiency by collection within 0-30 days. • Ensuring invoices are accurate & collected as per contract terms by contacting the customer through calls and emails. • Ensuring possible offsets done on time • Responding politely and courteously to the buckets of customer inquiries via mail or telephone and making sure that the queries for disputes invoices are resolved. • Collaborating with different parties for resolution on customer disputes/complaints.

Transaction Processing Analyst

Accenture
2019.03 - 2023.07

Handling monthly portfolio of 150+ B2B customers from Serco Shared Service Centre spread over different geographies in UK. • Ensuring higher collection efficiency by collection within 0-30 days. • Ensuring invoices are accurate & collected as per contract terms by contacting the customer through calls and emails. • Responding politely and courteously to the buckets of customer inquiries via mail or telephone and making sure that the queries for disputes invoices are resolved. • Collaborating with different parties for resolution on customer disputes/complaints. • Ensure meeting service levels as stipulated in SLA

Associate

Accenture
2018.03 - 2019.03

Handling frontline consumer queries, issues, complaints via calls & chats. • Sending follow up emails to keep them updated with the progress (some cases). • Mentoring the new joiners in terms of communications as well as process. • Providing the best possible alternate resolution on out of remit calls & chats.

HR Senior Associate

Unique Occupational Services Pvt Ltd
2016.12 - 2017.11

• Working on Non- IT profiles majorly. • Managing and Handling End to End Recruitment across multiple Functions. • Cater services in sectors like Bpo's, ITES, BFSI, Healthcare analytics etc. • Sourcing the right Candidates from different portals like Naukri, Shine, LinkedIn . • Screening and validating the profiles as per the client requirements. • Responsible for creating network through different business portals like LinkedIn and references. • Job posting, mass mailing. • Taking regular follow-ups. • Provide reports and regular status updates to the team leader.

Education

MBA - Human Resource

Swami Vivekanand Subharti University
Meerut
2016

BBA -

Swami Vivekanand Subharti University
Meerut
2014

Skills

• SAP ERP

•Trained on JDE Oracle

• Accounts receivable

• Accounts reconciliation

• Customer service
• Effective Communications
Strong interpersonal skills
•Proactive and self-motivated

Languages

English

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Assistant Manager

Genpact
2023.07 - Current

Transaction Processing Analyst

Accenture
2019.03 - 2023.07

Associate

Accenture
2018.03 - 2019.03

HR Senior Associate

Unique Occupational Services Pvt Ltd
2016.12 - 2017.11

MBA - Human Resource

Swami Vivekanand Subharti University

BBA -

Swami Vivekanand Subharti University
Akansha TalanAssistant Manager