Akansha Talan

•Handling monthly portfolio of 1000+ customers for American Medical Manufacturers have different
geographies in the USA.
•Reconcile account on a high past due invoice and high dollar value payment to make a better account
statement.
•Creating statements and connecting with customers over outbound calls/Teams meeting to ensure
follow up with customer for past due invoices.
•Identify and resolved all type of deduction in timely and efficient manner using SAP on the accounts.
•Managing group mailbox and allocating emails to the dedicated resources to ensure resolving
customers queries on time.• Ensuring higher collection efficiency by collection within 0-30 days. • Ensuring invoices are accurate & collected as per contract terms by contacting the customer through calls and emails. • Ensuring possible offsets done on time • Responding politely and courteously to the buckets of customer inquiries via mail or telephone and making sure that the queries for disputes invoices are resolved. • Collaborating with different parties for resolution on customer disputes/complaints.

Handling monthly portfolio of 150+ B2B customers from Serco Shared Service Centre spread over different geographies in UK. • Ensuring higher collection efficiency by collection within 0-30 days. • Ensuring invoices are accurate & collected as per contract terms by contacting the customer through calls and emails. • Responding politely and courteously to the buckets of customer inquiries via mail or telephone and making sure that the queries for disputes invoices are resolved. • Collaborating with different parties for resolution on customer disputes/complaints. • Ensure meeting service levels as stipulated in SLA

Handling frontline consumer queries, issues, complaints via calls & chats. • Sending follow up emails to keep them updated with the progress (some cases). • Mentoring the new joiners in terms of communications as well as process. • Providing the best possible alternate resolution on out of remit calls & chats.

• Working on Non- IT profiles majorly. • Managing and Handling End to End Recruitment across multiple Functions. • Cater services in sectors like Bpo's, ITES, BFSI, Healthcare analytics etc. • Sourcing the right Candidates from different portals like Naukri, Shine, LinkedIn . • Screening and validating the profiles as per the client requirements. • Responsible for creating network through different business portals like LinkedIn and references. • Job posting, mass mailing. • Taking regular follow-ups. • Provide reports and regular status updates to the team leader.