Akansksha Tiwari
Ghaziabad
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
3
3
years of professional experience
Work History
Customer Service Associate.
Accenture
08.2022 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Kept detailed records of customer interactions to track and resolve issues quickly.
- Provided training and support to new associates to help provide high-quality customer service.
- Solved problems with products and services by providing customers with technical support.
- Handled billing and payment issues following guidelines, resolving disputes properly.
Customer Service Representative
Concentrix
10.2020 - 08.2022
- Utilized customer service software to manage interactions and track customer satisfaction.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Responded proactively and positively to rapid change.
Education
Bachelor of Arts - Political Science
Delhi University
10.2022
Course On Computer Concept. -
NIELIT
12th - Arts
Central Board of Secondary Education
Delhi, India05.2017
Skills
- Microsoft Excel
- Computer Proficiency
- Customer Relations
- Active Listening
- Customer RMA Management
- Customer Education
- Complaint Handling
- Product Education
- Complaint Resolution
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Timeline
Customer Service Associate.
Accenture
08.2022 - Current
Customer Service Representative
Concentrix
10.2020 - 08.2022
Bachelor of Arts - Political Science
Delhi University
Course On Computer Concept. -
NIELIT
12th - Arts
Central Board of Secondary Education
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