Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Degrees And Certifications
Research
Languages
Timeline
Generic
Akarsh Srivastava

Akarsh Srivastava

Gurugram,Haryana

Summary

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. In addition with, former technical engineer who has already diligent in dealing with linux and android based software debugging and direct consulting with French and German clients with blended process.

Overview

1
1
year of professional experience
1
1
year of post-secondary education

Work History

Customer Support Associate

Foundever
Gurugram
01.2024 - Current
  • Resolved customer inquiries in a timely manner.
  • Investigated and troubleshot customer issues to determine the best course of action.
  • Maintained records of customer interactions and transactions.
  • Diligently dealt with the French voice process
  • Efficiently worked with CMS software and Salesforce Management

Technical Associate

ZKTECO BIOMETRICS
Bangalore
07.2023 - 12.2024
  • Seasoned professional in the electronic security industry, adept at providing remote support for access control software and hardware
  • Specialized in TCP/IP, secure shell, Android/Linux troubleshooting, and market analysis, I contribute significantly to product development
  • Fluent in French and English, I excel in customer support
  • My extensive experience includes database management (MySQL, PostgreSQL, MSSQL), and API integration using Postman and Insomnia
  • With a keen analytical approach and proficiency in training, I bring a comprehensive skill set to enhance products and deliver exceptional support.

Python Developer

Infotrixs
Mumbai
11.2023 - 12.2023
  • Diligent intern turned team lead with a strong focus on CLI-based tool development, demonstrating expertise in crafting impactful projects
  • Successfully led the team in the creation of a weather checking app, file compression tool, and text manipulation tool
  • Proficient in conducting rigorous unit, integration, and system tests, ensuring the robust functionality of each project
  • Introduced effective Git version control practices and streamlined installations with defined packages for seamless deployment under my leadership.

Education

Advanced Data SCience Certification - Machine Learning And Artificial Intelligence

LearnBay
Bengaluru, KA
01.2024 - Current

MCA in Computer Science -

LPU
12.2023 - Current

BA in Linguistics -

BANARAS HINDU UNIVERSITY
07.2023

Grad. B.Sc. in Mathematics -

UDAI PRATAP COLLEGE

Skills

  • Git/Github
  • Bash/Poweshell
  • Zsh/Ksh/SSH
  • C/C
  • Python
  • JavaScript
  • HTML
  • Call Management
  • Microsoft Office expertise
  • Active Listening
  • React
  • CMS
  • PostGre/MSSQL/MySQL
  • Information Security
  • Inbound and Outbound Calling

Websites

Accomplishments

  • Co-founder of Euphorea Music Society, FOA, BHU
  • Event Manager of Nazm- The Musical Gathering
  • Member of Taalasya Dance Society, FSS, BHU
  • Student Coordinator, Training & Placement Cell, BHU

Degrees And Certifications

  • Statistics One year Certification Course, Banaras Hindu University
  • Machine Learning Four Months ML & AI Specialization, PreGrad Online University
  • French A2 French Proficiency, International Academy of Lang.
  • German A2 German Proficiency, International Academy of Lang.
  • NLP One Month FDP Training on NLP, E&ICT Academy & NIT Patna
  • Applied Sanskrit Two years UG Diploma in Sanskrit, Banaras Hindu University
  • Dip. in Comp.& IT Diploma in IT & CS, Udai Pratap College

Research

IIT BHU, Language Intern, 02/2023, 09/2023, Varanasi, IN, Worked with Dr. Anil Kumar Sinha and Prof Praveen Gatla to create Machine Translation, a tool which learns from large corpora of words to translate from one language to another language.

Languages

  • ENGLISH
  • FRENCH
  • SANSKRIT
  • GERMAN
  • URDU
  • ITALIAN

Timeline

Customer Support Associate

Foundever
01.2024 - Current

Advanced Data SCience Certification - Machine Learning And Artificial Intelligence

LearnBay
01.2024 - Current

MCA in Computer Science -

LPU
12.2023 - Current

Python Developer

Infotrixs
11.2023 - 12.2023

Technical Associate

ZKTECO BIOMETRICS
07.2023 - 12.2024

BA in Linguistics -

BANARAS HINDU UNIVERSITY

Grad. B.Sc. in Mathematics -

UDAI PRATAP COLLEGE

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Akarsh Srivastava