Alok Kumar Srivastava
Banker
Dandi, Parav,UP
Summary
With a progressive career at BANARAS MERCHANTILE COOPERATIVE BANK LTD, I excelled from Clerk to Clearing Manager, enhancing operational efficiency and customer satisfaction. Skilled in decision-making and communication, I adeptly managed clearing processes and mentored staff, significantly reducing discrepancies by fostering adaptability and a professional demeanor.
Overview
23
23
years of professional experience
Work History
Clearing Manager
BANARAS MERCHANTILE COOPERATIVE BANK LTD
12.2012 - 07.2024
- Processing inward and outward clearing items, verifying signatures, and ensuring compliance
- Resolving discrepancies and liaising with relevant parties
- Maintaining Keeping accurate records of clearing activity and ensuring procedures are followed
- Monitoring clearing deadlines and taking action to avoid delays Preparing reports and documentation related to clearing activity
- Handling inquiries from customers, branches, and other banks Handling returned checks and making relevant transactions
- Ensuring compliance with regulatory norms and reporting violations
- Verifying the process document for each event and commodity to improve operational efficiency
Assistant Manager
BANARAS MERCHANTILE COOPERATIVE BANK LTD
11.2004 - 11.2012
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
Clerk
BANARAS MERCHANTILE COOPERATIVE BANK LTD
02.2001 - 11.2004
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipments
Education
M .Sc - Maths
B.H.U
Varanasi 01.1998
B.Sc -
UP College Varanasi
Varanasi01.1996
Intermediate -
UP Board
UP01.1991
High School -
UP Board
UP01.1989
Skills
- Adaptability and flexibility
- Verbal and written communication
- Decision-making
- Problem resolution
- Professional and courteous
Languages
Hindi
English
Personal Information
- Date of Birth: 01/05/75
- Gender: Male
- Nationality: Indian
- Marital Status: Married
- Religion: Hindu
Disclaimer
I hereby solemnly declare that all the statements made above are true and correct to the best of my knowledge & belief.
Timeline
Clearing Manager
BANARAS MERCHANTILE COOPERATIVE BANK LTD
12.2012 - 07.2024
Assistant Manager
BANARAS MERCHANTILE COOPERATIVE BANK LTD
11.2004 - 11.2012
Clerk
BANARAS MERCHANTILE COOPERATIVE BANK LTD
02.2001 - 11.2004
High School -
UP Board
M .Sc - Maths
B.H.U
B.Sc -
UP College Varanasi
Intermediate -
UP Board
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