Summary

Overview

Work History

Education

Skills

ACCOMPLISHMENTS

INTERESTS VOLUNTEER EXPERIENCE

References

Timeline

Akarshit Chadha

Summary

Experienced Duty Manager known for high productivity and efficient task completion. Skilled in team leadership, operational oversight, and customer service excellence. Possess strong problem-solving, communication, and organizational skills crucial for navigating day-to-day operations smoothly. Excel in fast-paced environments by leveraging adaptability and stress management abilities to ensure optimal performance and customer satisfaction.

Overview

years of professional experience

Work History

Duty Manager,Night Auditor & Housekeeping Manager

Millenium Hotels and Resorts (Kingsgate Dunedin)

01.2025 - 01.2026

Efficiently managed guest check-ins and check-outs, ensuring accurate room allocations and timely daily cashiering. , which contributed to smooth hotel operations.
Collaborated with housekeeping staff to maintain high room standards, ensuring all rooms were prepared to meet or exceed guest expectations.
Ensured strict adherence to health and safety protocols, including emergency procedures, fostering a safe environment for guests and staff.
Supported reservation management and provided exemplary food and beverage service, enhancing overall guest experience.
Maintained compliance with alcohol serving regulations, ensuring legal and safe service practices.
Trained new serving staff on order-taking, food delivery, and table service protocols, improving team performance and service quality.
Prepared and processed daily bank deposits for multiple departments, maintaining accurate financial records.
Analyzed daily sales data, comparing previous and current day's figures, to provide management with accurate financial insights.Monitored hotel occupancy and rate availability, managing special guest requests to optimize resource utilization and guest satisfaction.

Merchandiser

Brand Influence Group (Woolworths, Pak N Save, New World, The Warehouse, Farmers)

09.2024 - 12.2025

Implemented effective Point of Sale systems and performed regular audits and quality checks, significantly reducing out-of-stock occurrences and improving inventory accuracy.
Designed and maintained attractive window displays that showcased new products and seasonal promotions, effectively boosting brand visibility and attracting customer interest.
Worked closely with store managers to strategically place merchandise displays, optimizing product visibility and sales potential.
Facilitated training sessions for new merchandisers, improving team skills and performance.
Provided exceptional customer service by helping shoppers find products or recommending alternatives, thereby enhancing their shopping experience and satisfaction.

Guest Service Representative

Boulcott Suites Hotels (Ohtel Wellington)

03.2023 - 07.2024

Efficiently managed guest check-ins, check-outs, and reservations, ensuring a seamless experience for guests.
Accurately processed payments, handling both cash and card transactions with precision.
Collaborated with housekeeping and maintenance teams to resolve room and facility issues.
Performed opening and closing duties such as setting up the dining area for service and restocking supplies during shift changes.
Processed payments using cash register or point-of-sale system.
Maintained the cleanliness of dining areas, restrooms, and workstations.

Guest Service Agent

Sudima Hotels

10.2021 - 02.2023

Assisted with check-ins, check-outs, reservations, and payments, enhancing the guest experience.
Investigated and resolved guest complaints promptly, fostering positive relationships with guests.
Coordinated with multiple departments, including housekeeping and room service, to meet guest needs.
Provided concierge services, offering guests information about local attractions and events.
Responded to guests, including email, telephone, and in-person inquiries.

Assistant Shift Manager

Officemax Group

02.2020 - 10.2021

Supervised the entire order processing workflow, from consolidation to timely dispatch, ensuring accuracy and efficiency.
Performed daily evaluations of team performance, identifying areas for improvement and recognizing achievements.
Trained and mentored new employees on safety procedures and productivity standards.
Managed inventory levels and organized storage areas to maximize efficiency and minimize waste.
Upheld high standards of productivity and quality in all areas of operations.
Accurately picked and dispatched orders, ensuring all documentation was complete and correct.