Akash

1. Respond to customer inquiries and issues through the chat platform in a timely and professional manner.

2. Provide accurate information about Zomato services, policies, and procedures.

3. Assist customers in placing orders, resolving payment issues, and addressing any concerns related to their food deliveries.

4. Collaborate with other teams to ensure seamless communication and problem resolution.

5. Troubleshoot technical problems and guide customers through the app or website.

6. Maintain a high level of customer satisfaction by delivering exceptional service.

7. Escalate complex issues to higher-level support or relevant departments.

8. Keep up-to-date with Zomato's products and updates to provide accurate and relevant assistance.

9. Document customer interactions and feedback for continuous improvement.

10. Contribute to a positive team environment and actively participate in training sessions.

• Task US, In my capacity at Chime, I take immense pride in being a trusted ally for our American customers, guiding them through intricate banking challenges with patience and expertise
• I proactively anticipate and resolve a myriad of banking-related issues, employing a customer-centric approach that focuses on clarity and efficiency.
• Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
• Testified in court for both civil and criminal cases, answering questions honestly and respectfully.
• Tracked fraud cases and monitored trends to develop strategies for prevention.
• Collaborated with internal and external stakeholders to create and maintain fraud prevention strategies.