To work in one of the prestigious organisation with the best of my efforts. Participate and contribute to the organization to achieve the individual as well as enterprises goals.
Overview
3
3
years of professional experience
Work History
GRE (sales)
SARE HOMES
10.2023 - Current
Conducted market research to stay informed of industry trends, competitor activities, and emerging opportunities.
Interacting with the clients and channel partners on a regular basis & providing redress to all their queries, complaints & handling all client relation.
Reviewed sales performance data regularly to identify areas for improvement and implement corrective actions when needed.
Guest Relation Executive (CRM)
SARE HOMES
06.2023 - 09.2023
Inspect ready units along with the customer during home orientation in the final stages of handover and make sure that a detailed snagging is carried out and follow up with the consultants and ensure if the work is completed.
Enhanced customer satisfaction with prompt issue resolution through effective CRM management.
Coordinate with projects team to make sure that units are ready and match quality standards before handover.
Club Executive
Godrej 101
12.2022 - 06.2023
Ensuring that all checklist, paperwork, reports, and work related documents are completed.
Ensuring that all checklist, paperwork, reports, and work related documents are completed.
Effectively responds to and handles guest problems and complaint.
Planning events like Movie Screening, Table Tennis tournament, Children’s day.
HELPDESK EXECUTIVE
GODREJ 101
09.2021 - 01.2022
Enhanced customer satisfaction by efficiently resolving technical issues and providing timely support.
Reduced response times for helpdesk queries by implementing a ticket management system.
Streamlined helpdesk processes, leading to improved efficiency and productivity among team members.
Provided exceptional customer service, resulting in increased client retention rates and positive feedback.
Education
Bachelor of Science - PCM
HIMALAYAN UNIVERSITY
UTTRAKHAND
07.2022
12th - PCM
LORD KRISHNA INTERNATIONAL SCHOOL
GURUGRAM
05.2016
10th - General
LORD KRISHNA INTERNATIONAL SCHOOL
GURUGRAM
05.2014
Skills
Good Knowledge of Computer including (Ms Word, Excel)
INTERNET
Accomplishments
Employee of the Year AWARD in 2021
Employee of the Year AWARD in 2022
Additional Information
If given to serve your esteemed organization, I will prove to be your asset for the same.
Work Profile
Preparing and Maintaining Daily, Weekly and Monthly Reports.
Coordinating with Housekeeping.
Canteen & Cafeteria Supervision.
Handling day to day Facility.
Responsible for all duties of the housekeeping operation.
Responsible for Guest Relation Management.
Ensuring that all checklist, paperwork, reports, and work related documents are completed.
Establishes standards and procedures for work of housekeeping and security staff.
Knowledge of all chemicals and cleaning methods.
Responsible cleanliness levels in all areas of the Club House.
Roles And Responsibilities
Sets up assigned areas prior to event, to ensure proper items are in place, in accordance with company procedure.
Ensure the club is maintained to the highest standards by cleaning and checking the facilities.
Effectively responds to and handles guest problems and complaint.
To receive and welcome guests and deal with their enquiries in an efficient and pleasant manner.
Arrangements of Client Meeting Handling Client Visits.
Handling Multi-Purpose Hall booking and all the Arrangements.
Planning events like Movie Screening, Table Tennis tournament, Children’s day.