Akash
Ops Support Agent - Associate
Sahibabad
Summary
Skilled in providing direct and effective communication in fast-paced environment, with focus on customer satisfaction and issue resolution. Developed strong analytical and problem-solving abilities, coupled with technical proficiency in navigating various software systems. Seeking to leverage these transferable skills in new field while continuing to deliver high-quality service.
Overview
1
1
year of professional experience
2023
2023
years of post-secondary education
4
4
Certifications
2
2
Languages
Work History
Operations Support Agent - Associate
FedEx Express Corporation
07.2024 - Current
- Managed multiple priorities successfully while maintaining strict adherence to deadlines within a fast-paced environment.
- Participated in regular training sessions to stay updated on the latest product developments and industry trends.
- Enhanced customer satisfaction by effectively addressing and resolving support issues.
- Conducted thorough research to diagnose technical issues, offering appropriate solutions to customers.
- Maintained detailed records of customer interactions, ensuring accurate tracking and followup.
- Escalated critical issues promptly to ensure rapid resolution for clients experiencing significant difficulties or potential business impact.
Education
Bachelor of Arts (English Hons) - English
School of Open Learning - Delhi University
06-2022
Skills
Strong organizational abilities
Detail-oriented approach
Conflict resolution management
Activity planning
Support services
Data analysis
Teamwork
Problem-solving skills
Microsoft office
Time management
Excellent communication
Decision-making
Interests
1 Playing Guitar and Piano, 2 Singing Hymns, 3 Playing Basketball
Leadership Experience
- Youth Commission, Archdiocese of Delhi - New Delhi, India
- Media Secretary-Diocesan Executive Council
- July 2023 - Present
- Facilitate Youth: Facilitated Youth in Delhi Archdiocese and organised various competitions for growth of Youth
- Social media Management: helped with Social media engagement and increased its growth by 40% from the time I took over
Certification
Behavioral ethic
Timeline
Writing with a Professional Mindset
01-2025
Talent Management: Developing Employees
01-2025
Influencing and Persuading Others
01-2025
Behavioral ethic
09-2024
Operations Support Agent - Associate
FedEx Express Corporation
07.2024 - Current
Bachelor of Arts (English Hons) - English
School of Open Learning - Delhi University
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