AKASH
Delhi
Summary
Detail-oriented professional with expertise in order processing, inventory management, and route optimization. Proven track record in managing cash services and resolving customer escalations effectively. Dynamic team leader with a strong background in order processing and inventory management. Committed to driving operational excellence and optimizing routes to ensure timely delivery and effective cash management.
Overview
6
6
years of professional experience
Work History
Customer Associate
FLIPKART
03.2019 - Current
- Company Overview: Flipkart (Adhaan Solution Pvt Ltd. (Principle Employer) : Instakart Services Pvt Ltd.)
- I'm driving to Night & Day Operation
- Routes Dispatch
- Monitoring on LM & FM field executive
- Escalation handling & solving
- Manage all FM & LM Tracking
- As well as perfect lnbound & Outbound Ops
- Delivery Experience in Delhi
- Material reconciliation on daily basis.
- Flipkart (Adhaan Solution Pvt Ltd. (Principle Employer) : Instakart Services Pvt Ltd.)
- Processed customer orders efficiently using internal order management systems.
- Resolved customer complaints by providing effective solutions and follow-up support.
Oppretion Executive
Udaan
- Current
- QC
- Printing Invoice
LM Pharma Department
Udaan
- Current
- Create Return pickup
- OFD
- Field All Trecker
- CMS Handling ( Cash Managment Service )
- Create Runsheet
- Close Rensheet
- As well as perfect in inbound & outbound opps.
TL (Team Leader)
Shadowfex Pvt Ltd.
- Current
- TMS
- Short Shipment treckers
- Hendlling Highageing shipmemts
TL (Team Leader)
Blinkit ( Grofer )
- Current
- Manage Store Inventory
- Putway
- Handle Riders
- CMS Handling ( Cash Managment Service )
- Handle 10 Minutes Delivery Challnge efficintly.
TL (Team Leader)
Shadowfax Pvt Ltd.
- Current
- Manage Store Inventory
- Handle Riders
- Handle Cash
- 2hr Delivery Service & SDD Orders
- Manage RTO Pndancy
- Manage Putway Pandancy
- Same time
- Manage Same Time Order Process
Education
Bachelor of Arts -
School of Open Learning
Delhi01.2021
12th -
GBSSS
Delhi01.2015
10th - Arts
GBSS
Delhi01.2013
Skills
- Standard Analysis
- ERP system
- TC & TMS App
- Bifrost - UI App
- Basic knowledge of Computer
- Order processing
- Inventory management
- Route optimization
- Customer escalation handling
- Cash management services
- Relationship building
- Data analysis
- Quality control
- Team leadership
- Performance tracking
- Effective communication
- Problem resolution
- Attention to detail
- Time management
- Decision making
Languages
- Hindi
- English
Personal Information
- Date of Birth: 10/10/97
- Nationality: Indian
- Marital Status: Married
- Religion: Hindu
Timeline
Customer Associate
FLIPKART
03.2019 - Current
Oppretion Executive
Udaan
- Current
LM Pharma Department
Udaan
- Current
TL (Team Leader)
Shadowfex Pvt Ltd.
- Current
TL (Team Leader)
Blinkit ( Grofer )
- Current
TL (Team Leader)
Shadowfax Pvt Ltd.
- Current
Bachelor of Arts -
School of Open Learning
12th -
GBSSS
10th - Arts
GBSS
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