Akash Agarawal
Bengaluru
Summary
Experienced professional specializing in data stewardship and change management. Skilled in ensuring data integrity, governance, and implementing effective change processes to optimize operational efficiency. Strong collaborator with a track record of aligning strategies with business goals and regulatory standards. Dedicated to continuous improvement and achieving measurable results.
Overview
6
6
years of professional experience
Work History
Assistant Manager
Pinelabs
Bengaluru
12.2023 - 04.2024
- Coordinate and oversee the Change Management process, ensuring timely assessment, approval, and implementation of changes while minimizing disruption to IT services.
- Facilitate Change Advisory Board (CAB) meetings, presenting change requests and assessing impacts on infrastructure and services.
- Maintain accurate records of change requests, approvals, and post-implementation reviews, ensuring compliance with organizational policies and procedures.
- Analyze incident trends and collaborate with teams to identify root causes, implement corrective actions, and prevent recurring problems.
- Created reports ticket Analysis to reduce the complaints.
- Power BI Dashboards created for ticket analysis on the category basis monthly.
Data Steward
Adobe Systems
Bengaluru
09.2021 - 11.2023
- Oversee and administer the Incident and Problem Management process within the ServiceNow, ensuring adherence to standards and procedures.
- Coordinate and facilitate meetings to engage resources for restoration and root cause analysis of major incidents, documenting outcomes and communicating key information to stakeholders.
- Drive continuous process improvement initiatives within ServiceNow, optimizing incident and problem management workflows.
- Ensure compliance with incident and problem management policies, maintaining documentation currency and conducting audit reviews.
- Developed and delivered comprehensive communications to executive leadership during major incidents, maintaining transparency and trust.
- Implemented visualizations that visualize change management data trends, facilitating clear communication of performance metrics to stakeholders and enhancing transparency.
Data Analyst
Manipal Group
08.2020 - 08.2021
- Downloading a report using Shopify
- Facebook API Integration successfully with Power BI
- Presented findings and data to team to improve strategies and operations
- Google Analytics dashboard on Power BI
- Dashboards created on Power BI, Data Studio and Excel.
- Used to create report for customer request or complaints.
Data Analyst
Skillenza
Bengaluru
09.2019 - 11.2019
- Downloading a report using SQL Server
- Successfully interpreted data to draw conclusions for managerial action and strategy
- Presented findings and data to team to improve strategies and operations.
- Used advanced Microsoft Excel to create pivot tables, used PIVOT and other Excel functions.
- Creating a meaningful dashboards and reports management using Power and the data to make meaningful decision.
Graduate Engineer Trainee
Huawei technologies Pvt ltd
Bengaluru
08.2018 - 07.2019
- Represent Huawei Telkom Mobile database reports on a daily basis with Onshore clients and internal teams
- Collaborate with stakeholders across IT teams to improve incident and problem management processes, enhancing service reliability and minimizing downtime.
- Fetching outage summary on a daily basis from the client server using U2000 OSS, OWS, Citrix
- Analyze incident trends and collaborate with teams to identify root causes, implement corrective actions, and prevent recurring problems.
- Discuss daily reports on call with On-Shore team to optimize the metrics and make projects cost efficient.
Education
B.Tech, Electronics and Communication Engineering -
Jaypee University of Engineering and Technology, Guna
01.2018
Class XII -
National Institute of Open Schooling
01.2014
Class X (CBSE) -
St Paul’s School, Gwalior
01.2012
Skills
- Exceptional strengths in handling critical problem-solving activities and technical troubleshooting
- Data Visualization
- Advance MS-Excel
- Salesforce CRM
- Power BI
- Advanced knowledge of Service Management Operations, particularly in incident and problem management
- Proficient in ServiceNow suite
- Strong analytical skills and ability to perform system analysis
- Excellent communication and interpersonal skills
- Effective leadership and team collaboration abilities
Tool Used
- Advance MS-Excel
- Salesforce CRM
- Power BI
- Power Point
- Service Now
Extracurricular Activities
NSS - Gave free tutions to underprivileged students near Guna district in Government schools on Maths & Science subjects. Active member of Dance Club - Trained a group of 15 students within 5 days to perform at the farewell ceremony.
Timeline
Assistant Manager
Pinelabs
12.2023 - 04.2024
Data Steward
Adobe Systems
09.2021 - 11.2023
Data Analyst
Manipal Group
08.2020 - 08.2021
Data Analyst
Skillenza
09.2019 - 11.2019
Graduate Engineer Trainee
Huawei technologies Pvt ltd
08.2018 - 07.2019
B.Tech, Electronics and Communication Engineering -
Jaypee University of Engineering and Technology, Guna
Class XII -
National Institute of Open Schooling
Class X (CBSE) -
St Paul’s School, Gwalior
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