Summary
Overview
Work History
Education
Skills
Accomplishments
Software
Training Attended
Timeline
BusinessDevelopmentManager
Akash Agarwal

Akash Agarwal

Manager

Summary

Accomplished professional with overall 10+ years of Experience & Exposure in Account Payable, Business Operations including Dispute Handling, Vendor Management, Process Improvement & Business Transformations with good Business acumen & ability to Synthesize Creative Solutions. Strong background in process management and quality assurance with an outstanding history of managing projects from initial conception, through development to implementation. Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Presently working as Manager with Genpact India, Noida for #1 Retail/ Fortune 1 Company- Walmart.

Overview

10
10
years of professional experience
1
1
Language

Work History

Manager

Genpact India Pvt. Ltd
11.2021 - Current
  • Leading a team of 50+ resources, managing Accounts Payable operations for #1 Retail - Walmart
  • Blue-Printing and Business Transitions- resulted in successful Knowledge transfer and process transition from the Walmart GBS to Noida- span 400+ headcount.
  • Oversee Daily performance reporting and promote company culture that encourages top performance with high moral across the team. Review process pulse with key stakeholders, prepare strategy and plan short- & long-term goals.
  • Responsible for the completion of all activities within the agreed time and of quality and ensuring metrics are met as per agreed KPIs and SLAs targets as applicable
  • Develops, coordinates, and enforces systems, policies, procedures, and productivity standards
  • Responsible for preparing quality & production reports, governance deck, and dashboards of the team (Monthly, Quarterly & Annually)
  • Accountable for maintaining quality service by enforcing quality and customer service standards, analyzing and resolving quality and customer service problems, and recommending system improvements
  • Coach, mentor and develop staff, including overseeing new employee onboarding and providing career development planning
  • Works with clients in evaluating and implementing new technologies and offer strategies for new opportunities
  • Provide recommendations to drive efficiency, drive opportunities for process improvement/re-engineering, and overtime contribute to organization-wide improvement projects.

Assistant Manager

Genpact India Pvt. Ltd
03.2019 - 10.2021
  • Leading a team of 30+ resources, managing Accounts Payable operations for #1 Retail - Walmart.
  • Have been in the USA for onsite migration strategy training for more than a month
  • Worked as a primary process trainer for the project designing and business development team
  • Responsible for keeping the maintenance track on the Inventory for different US and Canada stores
  • Accountable for the handling of the return to the vendor (RTV) process
  • Responsible for the check-ins of the process streamline
  • Worked on the process designing for the initial onboard as well as the workflow transition
  • Accountable for stakeholder management, identification of key deal drivers for the project
  • Played a key role by putting inputs for existing automation within the project
  • Responsible for designing sop and business requirement document based on the process enhancement decisions
  • Tracking performances of the team members and suggesting / highlighting areas of improvements; undertaking audits, identifying root causes, and effectively implementing corrective actions

Sr. Associate

Capgemini India Ltd
07.2016 - 10.2018
  • Responsible for handling Client queries, Vendor Reconciliation, Payment Processing, and Accounts payables invoices for a one of the world's leading ultra-luxury hotel brands - Four Seasons located across the globe
  • Reconcile vendor statements, research, and correct discrepancies
  • Assist in month-end closing and preparing for monthly accruals
  • Responsible for providing new hire process training
  • Response to escalation/email received
  • Identify the root cause and implement corrective actions
  • Publish daily and weekly productivity reports for respective employees
  • Maintaining and reviewing sop and operating guidelines timely
  • Facilitating ACH/EFT, check and wire payment processes, and validating payment files any exceptions, duplicate transactions, correct currency
  • Attending weekly review calls to discuss any process challenges as well as training gaps and preparing the action plan accordingly for the team.

Practitioner

IBM INDIA Pvt. Ltd
08.2013 - 06.2016
  • Responsible for handling Client queries, Payment Processing, invoice adjustments for a prominent US-based firm
  • Worked in an accounts Payable process, responsible for invoice processing for both PO and Non-PO
  • Getting the exceptions resolved by timely follow-up with the vendor and internal departments for critical vendors
  • Responsible for developing and maintaining accuracy and turnaround time for invoice processing
  • Accountable for contacting the vendors for any query related to invoice processing


Education

Post Graduate Diploma in Management - Finance

Welingkar Institute of Management
Mumbai
07.2021 - 2023.06

Bachelor of Commerce - Commerce

Saint Wilfred College
07.2010 - 2013.06

Skills

Financial Compliance and Regulation

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Accomplishments

  • Received deferred compensation in 2022 and 2023 for going extra mile and adding value to the E-commerce business (Walmart)
  • Gold Award in March 2020. (Genpact)
  • Silver Award in September 2020, August 2021 and Feb 2022. (Genpact)
  • Bronze Award in December 2020. (Genpact)
  • Certificate of Appreciation for the Year 2017 for the Outstanding Performance in Accounts Payable. (Capgemini)
  • Certificate of Recognition as a Rising Star for April 2017 and for January 2018. (Capgemini)
  • Certificate of Recognition for going extra mile for June 2017. (Capgemini)

Software

Jira

Concur

Oracle NetSuite

Newgen

Power BI

Training Attended

  • Project Management
  • Client Relationship
  • Basic & Advanced Excel Training.
  • Train the Trainer.
  • Feedback and Motivation techniques etc.
  • Agile
  • Story telling
  • Green belt train and tested
  • Lean Six Sigma Certified

Timeline

Manager

Genpact India Pvt. Ltd
11.2021 - Current

Post Graduate Diploma in Management - Finance

Welingkar Institute of Management
07.2021 - 2023.06

Assistant Manager

Genpact India Pvt. Ltd
03.2019 - 10.2021

Sr. Associate

Capgemini India Ltd
07.2016 - 10.2018

Practitioner

IBM INDIA Pvt. Ltd
08.2013 - 06.2016

Bachelor of Commerce - Commerce

Saint Wilfred College
07.2010 - 2013.06

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