Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Languages
Certification
Timeline
Generic

Akash Anoop L

Trivandrum

Summary

Dynamic and accomplished professional with over a decade of diverse experience in B2B SaaS and B2C Sales, Marketing and Customer Support. With three years dedicated to customer service. My four years in B2B SaaS and B2C sales have equipped me with a strong track record of generating and closing sales, understanding client needs, crafting tailored solutions, and consistently exceeding targets through strategic sales planning, relationship building, and contract negotiation. My excellent communication and interpersonal skills, combined with a proactive, results-oriented approach, enable me to thrive in dynamic environments where innovation and collaboration are essential. I am committed to continuous learning and improvement, with a passion for driving business growth and delivering value through exceptional service, effective sales strategies, and innovative marketing.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Senior Customer Support Representative

Speridian Technologies
Thiruvananthapuram
09.2022 - 09.2023
  • Handle agent complaints, provide appropriate solutions for our platform Broker Engage.
  • Identify and assess customers' needs to achieve satisfaction
  • Resolving issues and troubleshooting the Broker Engage portal
  • Collecting and analyzing agents' feedback to improve our Broker Engage Platform
  • Listen to customers' and agents' complaints and provide adequate solutions for their problems via phone or email
  • Keep a record of customers and follow up with them on a timely basis for a better customer experience
  • Resolve questions and service issues for customers via phone, email and text.

Contract Renewals Sales Representative (Voice & Non-voice)

Infoblox, ASM(contract),Teamlease(Contract)
Trivandrum
06.2019 - 02.2022
  • Communicate with the Customers through phone Calls to sell and renew our Anti-virus products and give them additional discounts if they renew for more than 3 years.
  • Making Cold calls and Sending Cold emails to customers to see if they are interested in purchasing our product.
  • Communicating with customers from the US through Email regarding the discounts applied to the quotes and making necessary changes accordingly
  • Working with the CRM software salesforce.com and sales navigator for Quote Validation and sending the same to the Partner/Customer in the US and for generating leads.
  • Generating new Leads using Sales Navigator and Konnector.
  • Monitoring the service renewal sales mailbox.
  • Changing the stage to sales complete, after receiving the PO from the customer/reseller and sending it to the Order Management team for processing.
  • Developed and maintained relationships with existing clients to ensure customer satisfaction.

CRM Associate (B2C Sales)

Palimedia
Kochi
11.2017 - 04.2019
  • Calling shops in UK to sell our Magazine by the name Asian trader magazine
  • Calling the customer after 1 year to Renew the Asian Trader Magazine subscribed by the customers in UK
  • Confirming their details by taking their name, shop name, and shop address.
  • Asking verification questions just to confirm if they are willing to renew the magazine
  • Daily taking 40 calls per day to meet the target.
  • Software used for calling was Eyebeam.
  • Generating Leads through Sales Navigator

AR Analyst

Navigant
Trivandrum
06.2015 - 05.2017
  • Worked in the medical billing process
  • Verification of personal details of patient and sending the same back to the Doctors' office in the US
  • Call the doctor's office for any missing information
  • Verifying if the patients have opted for the correct insurance like Medicare, Medicaid, and Tricare and other insurance and communicating with the doctor's office
  • Checking name, subscriber id, and dob of patients and see if it matches the data given by the hospital
  • Send it back to the Doctor's office before it reaches the deadline.

Digital Marketing Executive

Maple Info system
Quilon
11.2012 - 04.2015
  • Planning and overseeing new marketing initiatives
  • Research organizations and individuals to find new opportunities
  • Increasing the value of current customers while attracting new ones
  • Finding and developing new markets and improving sales
  • Attending customer calls and enquires about Laptops and Desktops
  • Design Posters to promote on social media platforms.

Education

Certificate Program in Digital Marketing -

Digital Vidya
08.2022

MBA IT & SYSTEMS -

ICFAI University
08.2021

BA in History -

Indira Gandhi National University
06.2018

12th HSc -

04.2007

10th ICSE -

04.2005

Skills

  • International Sales
  • Digital Marketing
  • Customer Service
  • B2B SaaS and B2C
  • Sales Support
  • Client Retention Strategies
  • Customer Relationship Management (CRM)

Hobbies and Interests

  • Listening to Music
  • Playing video games
  • Playing Badminton
  • Going for a long walk.

Languages

English
First Language
English
Proficient (C2)
C2
Malayalam
Proficient (C2)
C2
Tamil
Beginner (A1)
A1

Certification

  • Certification in Digital Marketing

Timeline

Senior Customer Support Representative

Speridian Technologies
09.2022 - 09.2023

Contract Renewals Sales Representative (Voice & Non-voice)

Infoblox, ASM(contract),Teamlease(Contract)
06.2019 - 02.2022

CRM Associate (B2C Sales)

Palimedia
11.2017 - 04.2019

AR Analyst

Navigant
06.2015 - 05.2017

Digital Marketing Executive

Maple Info system
11.2012 - 04.2015

Certificate Program in Digital Marketing -

Digital Vidya

MBA IT & SYSTEMS -

ICFAI University

BA in History -

Indira Gandhi National University

12th HSc -

10th ICSE -

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Akash Anoop L