Akash Anoop L
Summary
Highly organized customer service and sales representative with 5+ years in a fast-paced environment. Skilled in resolving customer complaints, processing orders, and improving customer satisfaction. I am seeking a full-time position in a company that offers growth and opportunities, where I can improve my abilities, and which provides an environment to share my skills with others so that I will be a part of success in that organization. I am willing to bring readiness to quickly acquire industry-specific strategies and tools, leveraging strong analytical and communication abilities. I have problem-solving and interpersonal skills in Customer Support and Sales role.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Senior Inside Sales and Marketing Representative
Mapleinfosystems
10.2023 - 12.2024
- Built and maintained strong relationships with key decision-makers across various industries to drive long-term business growth and customer retention.
- Proactively identified and engaged potential B2B clients through cold calling, email outreach, and social media to generate qualified leads and expand the sales pipeline.
- Tools used: Canva, Brevo, Salesforce.com, Linkedln Sales Navigator
- Provided exceptional after-sales support to ensure customer satisfaction, fostering repeat business and referrals.
- Recorded all customer interactions into the database system accurately and completely.
- Contacted customers after sales to assess satisfaction and offer additional products and services.
- Enhanced customer relationships for long-term business growth through consistent communication and diligent followups.
Senior Customer Support Representative ( US Voice)
Speridian Technologies
09.2022 - 09.2023
- Handle agent complaints, provide appropriate solutions for our platform, Broker Engage.
- Managing international outbound & inbound calls and emails in a timely manner.
- Identify and assess the customer's needs to achieve satisfaction.
- Resolving issues and troubleshooting the Broker Engage portal.
- Collecting and analyzing agent feedback to improve our Broker Engage platform.
- Listen to customer and agent complaints and provide adequate solutions for their problems via phone or email.
- Keep a record of customers and follow up with them on a timely basis for a better customer experience.
- Resolve questions and service issues for customers via phone, email, and text.
Renewals Sales Representative& Renewal Associate
Infoblox, ASM(contract),Teamlease(Contract)
06.2019 - 02.2022
- Communicate with the customers through phone calls to sell and renew our networking and security products, and give them additional discounts if they renew for more than 3 years.
- Communicating with customers from the US through email regarding the discounts applied to the quotes and making necessary changes accordingly.
- Working with the CRM software salesforce.com and sales navigator for quote validation, sending the same to the partner or customer in the US, and generating leads.
- Monitoring the service renewal mailbox.
- Changing the stage to sales is complete after receiving the PO from the customer/reseller and sending it to the Order Management team for processing.
CRM Associate (UK Voice)
Palimedia AMG Solutions
11.2017 - 04.2019
- Customer calling UK voice process, using the software Eyebeam to make calls, and selling magazines.
- Renewing the Asian Trader Magazine subscribed by the customers in the UK.
- Calling the customer and asking to renew the free magazine by taking their name, shop name, and shop address.
- Asking verification questions just to confirm if they are willing to renew the magazine.
- Daily, taking 40 calls per day to meet the target.
AR Analyst (Non-voice)
Navigant
06.2015 - 05.2017
- Verification of the personal details of the patient and sending the same back to the doctor's office in the US.
- Call the doctor's office for any missing information.
- Verifying if the patients have opted for the correct insurance, like Medicare, Medicaid, and Tricare, and other insurance, and communicating with the doctor's office.
- Checking the name, subscriber ID, and dob of patients and see if it matches the data given by the hospital.
- Send it back to the doctor's office before it reaches the deadline.
Education
Master of Business Administration - IT and Systems
ICFAI University
2021
Bachelor of Arts - BA- History - 59.3%
Indira Gandhi National University
2018
12th HSc - Science Education - Percentage - 74.12%.
Sarvodaya Vidyalaya
04.2007
10th ICSE - Science - Percentage - 66.66%.
Sarvodaya Vidyalaya
04.2005
Skills
- Customer Relationship Management (CRM)
- Digital Marketing
- Canva
- Product Support
- Customer Service
- Microsoft Office
- Inside Sales
- B2B SaaS and B2C Sales
- International Sales
- Client support
- Renewals
- Sales Navigator
Certification
Certificate in Digital Marketing
Languages
English
Malayalam
Tamil
Timeline
Senior Inside Sales and Marketing Representative
Mapleinfosystems
10.2023 - 12.2024
Senior Customer Support Representative ( US Voice)
Speridian Technologies
09.2022 - 09.2023
Renewals Sales Representative& Renewal Associate
Infoblox, ASM(contract),Teamlease(Contract)
06.2019 - 02.2022
CRM Associate (UK Voice)
Palimedia AMG Solutions
11.2017 - 04.2019
AR Analyst (Non-voice)
Navigant
06.2015 - 05.2017
Bachelor of Arts - BA- History - 59.3%
Indira Gandhi National University
12th HSc - Science Education - Percentage - 74.12%.
Sarvodaya Vidyalaya
10th ICSE - Science - Percentage - 66.66%.
Sarvodaya Vidyalaya
Master of Business Administration - IT and Systems
ICFAI University
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