Akash Arora
Senior Collection Executive
Faridabad
Summary
Results-oriented Debt Collector with 10 years of experience. Strong negotiator able to work in a very fast-paced environment and adapt to situations. Collects accounts in compliance with all applicable regulations and internal performance standards in order to meet personal and team goal objectives. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
10
10
years of professional experience
3
3
years of post-secondary education
Work History
Senior Collection Executive
Eli Research Pvt Ltd
Faridabad
01.2012 - Current
- Negotiating payments while continuing to build a positive relationship with customers
- Performed telephone contact with customers according to guidelines and standards to ensure payment
- Responding to telephone inquiries using standard scripts and procedures
- Working with debtors to work out payments
- Following up clients on previous payment arrangements
- Locating and establishing contact with debtors
- Maintaining accurate, up-to-date customer account information
- Negotiating settlements with clients
- Taking ownership of debt collection cases
- Maintaining appropriate and comprehensive records of all customer discussions
- Reporting daily progress against targets to the Team Leader
Education
Graduate (Bachelor of Commerce) -
Alagappa University
Karaikudi, Tamil Nadu 04.2008 -
Skills
Effective team management, interpersonal and communication skills
undefinedTrainings Completed
Fair Debt Collections Practices Act
Attended training sessions with John Umbaugh (VP in Training and development In Eli global
university)
Major Attainment/ Awards/Recognitions
Awarded for outstanding performance time and again.
Being one of the top performers.
Awarded for Best quality scores.
Timeline
Senior Collection Executive
Eli Research Pvt Ltd
01.2012 - Current
Graduate (Bachelor of Commerce) -
Alagappa University
04.2008 -
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