Akash Arora

• Managed end-to-end accounts receivable and collections process
• Followed up with customers on overdue invoices via calls and emails
• Reduced past-due balances by maintaining regular collection schedules
• Prepared and analyzed AR aging reports
• Resolved billing discrepancies and short-payment issues promptly
• Coordinated with sales and customer service teams to resolve disputes
• Ensured compliance with company credit and collection policies
• Maintained accurate customer account records in systems
• Sent statements, reminders, and follow-up notices to customers
• Handled high-volume accounts while meeting collection targets
• Worked on disputed invoices and ensured timely resolution
• Escalated unresolved or long-outstanding accounts to management

• Managed a high volume of inbound and outbound calls to delinquent customers, addressing overdue accounts and negotiating repayment plans.
• Reviewed customer accounts, investigated payment histories, and discussed repayment options to facilitate debt reduction.
• Oversee the prompt collection of payments for outstanding invoices.
• Manage the timely processing of customer deductions.
• Ensure accurate and timely application of all payments.
• Reconcile and verify customer deductions.
• Address and resolve email and phone inquiries regarding disputed invoices.
• Coordinate with customers and internal teams to resolve disputes and inquiries, facilitating interdepartmental collaboration.
• Apply invoices using SAP and HighRadius systems.
• Follow up on unapplied payments to ensure proper allocation.
• Assist in closing activities to maintain accurate financial records.

• Managed a daily average of 30 to 70 outbound calls, effectively engaging with clients to negotiate payment arrangements and resolve outstanding balances.
• Detail-oriented debt collection specialist with [10] years of experience in credit card & Medical bills collections.
• Proven track record in negotiating payment plans and recovering outstanding balances.
• Skilled in utilizing collection software and adhering to regulatory compliance standards.
• Expertise in credit card debt recovery and account management.
• Strong negotiation and communication skills.
• In-depth knowledge of debt collection laws and regulations.
• Ability to handle high-volume accounts and meet recovery targets

Key Responsibilities:

• Account Oversight & Recovery: Manage and monitor a portfolio of overdue credit card and medical accounts, implementing effective collection strategies to ensure timely payments.
• Customer Engagement: Initiate contact with clients to discuss overdue payments, negotiate repayment plans, and maintain professional relationships to facilitate debt recovery.
• Dispute Resolution: Address and resolve customer disputes related to billing discrepancies, insurance claims, and payment issues, ensuring customer satisfaction and compliance with company policies.
• Collaboration with Internal Teams: Work closely with internal departments, including finance, billing, and customer service, to reconcile accounts, resolve issues, and streamline collection processes.
• Compliance & Reporting: Ensure all collection activities adhere to relevant laws and regulations, such as the Fair Debt Collection Practices Act (FDCPA). Maintain accurate records and prepare regular reports on collection activities and account statuses.
• Payment Processing & Refunds: Oversee the processing of payments and refunds, ensuring accurate application to customer accounts and timely resolution of payment-related issues.
• Training & Mentorship: Provide guidance and support to junior collection staff, sharing best practices and ensuring adherence to company policies and regulatory requirements.