Akash Balkundi

Dedicated Account Management and Customer Success professional with a robust background spanning multiple companies since June 2017. In my recent role as a Customer Success Manager at LimeChat, I spearheaded relationship management with D2C firms, skillfully managing churn rates, upselling platform subscriptions, and strategically advocating for a diverse portfolio of 50+ brands across industries, achieving an impressive ARR of $1 Million. Previous experiences involved establishing and nurturing relationships with corporate clients, effectively managing churn rates, and driving upsells and integrations. Conducting insightful business reviews, I added value to client relationships by better understanding their requirements for enhanced service delivery. My skill set encompasses team and vendor management, customer retention, data analysis, client relationship management, and strategic planning. Flourishing in high-pressure, deadline-driven environments, I excel in driving full sales life cycles with a keen focus on territory expansion. Ready to bring my wealth of experience and expertise to drive success in a dynamic and growth-oriented setting