Summary
Overview
Work History
Education
Skills
Websites
Languages
Timeline
Akash Balkundi

Akash Balkundi

Bengaluru

Summary

Dynamic and results-oriented Account Management and Customer Success professional with extensive experience in managing client relationships, reducing churn rates, and driving upsells across various industries. Proven track record in advocating for and supporting over 50 brands, achieving an impressive Annual Recurring Revenue (ARR) of $1 Million. Adept at conducting business reviews, data analysis, strategic planning, and leading teams in high-pressure environments. Eager to leverage the expertise to drive success in a global and growth-oriented company.

Overview

6
6
years of professional experience

Work History

Customer Success Manager

Limechat.ai
11.2022 - 12.2023
  • Managed relationships with D2C firms, resulting in a 15% reduction in churn rates and a 20% increase in platform subscription upsells. - Enhanced platform adoption by guiding clients in utilizing dashboards and features, leading to a 25% improvement in user engagement. - Provided strategic advocacy for a portfolio of 50+ brands, achieving an ARR of $1 Million. - Conducted quarterly and monthly business reviews, aligning service delivery with client needs and driving a 10% increase in customer satisfaction.

Associate Customer Success Manager

ITILITE Technologies
09.2021 - 10.2022
  • Established and maintained relationships with corporate clients, achieving an annual business volume of $12 Million. - Conducted strategic business reviews, enhancing client value and increasing platform adoption by 30%.

Manager - Customer Success

Tracxn Technologies
11.2020 - 05.2021
  • Maintained churn rates and upsold platform features to VC, PE, and corporate clients in the USA, resulting in a 15% revenue growth. - Conducted platform demos and resolved client queries, ensuring a seamless user experience and a 95% client satisfaction rate.

Account Manager

TravelTriangle.com
06.2017 - 06.2020
  • Built and maintained relationships with individual and business customers, resulting in a 25% increase in customer retention. - Directed sales activities, vendor development, and management for travel agents, achieving a 20% growth in vendor network. - Managed customer complaints and executed direct and consultative sales strategies, leading to a 15% increase in sales.

Intern - Channel Sales

Thomas Cook India Limited
01.2017 - 03.2017
  • Provided customer information and support via phone, email, and in-person interactions, improving customer satisfaction by 10%. - Analyzed issues, developed solutions with teams, and maintained organized records and reports.

Trainee Manager

McDonald's
07.2015 - 01.2016
  • Managed shifts, inventory, and sales planning while overseeing restaurant operations, increasing efficiency by 15%.

Education

PG Diploma in Tourism Management -

Thomas Cook Centre of Learning And Development, Mumbai, India
01.2017

Bachelors in Arts in International Hospitality Management, Hotel, Restaurant Management -

PES Institute of Hotel Management, Bangalore, India
01.2015

Skills

  • Customer Relationship Management
  • Strategic Planning
  • Business Reviews (QBR, MBR)
  • Customer Retention
  • Data Analysis
  • Team and Vendor Management
  • Upselling and Cross-selling
  • Client Advocacy
  • Presentation Skills
  • Communication

Websites

Languages

English
Hindi
Kannada

Timeline

Customer Success Manager - Limechat.ai
11.2022 - 12.2023
Associate Customer Success Manager - ITILITE Technologies
09.2021 - 10.2022
Manager - Customer Success - Tracxn Technologies
11.2020 - 05.2021
Account Manager - TravelTriangle.com
06.2017 - 06.2020
Intern - Channel Sales - Thomas Cook India Limited
01.2017 - 03.2017
Trainee Manager - McDonald's
07.2015 - 01.2016
Thomas Cook Centre of Learning And Development - PG Diploma in Tourism Management,
PES Institute of Hotel Management - Bachelors in Arts in International Hospitality Management, Hotel, Restaurant Management,

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Akash Balkundi