Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
AKASH BHOT

AKASH BHOT

Customer Service & Operations Specialist
Pune

Summary

Passionate advertising professional experienced in planning and delivering high-performing marketing campaigns. Networks proactively to build tactical business and media relationships. Reaches target audiences and achieves revenue goals through focused strategy and planning. Productive employee with proven track record of successful project management and producing quality outcomes through leadership and team motivation. Works with clients to determine requirements and provide excellent service. Upbeat individual with engaging communication style. Demonstrates confident phone manner and adaptation to new systems. Keen to grow and learn in dynamic team environment.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.

Overview

7
7
years of professional experience
7
7
years of post-secondary education
1
1
Certification
3
3
Languages

Work History

MIS Coordinator

Bajaj Allianz General Insurance
Pune
11.2024 - Current
  • Preparing and managing daily, weekly, and monthly MIS reports for internal departments.
  • Collaborating with stakeholders to ensure accurate data flow and timely reporting.
  • Analysing performance data and generating insights to support management decisions.
  • Streamlining data processes and implementing automation for improved efficiency.
  • Proven ability to learn quickly and adapt to new situations.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked well in a team setting, providing support and guidance.
  • Skilled at working independently and collaboratively in a team environment.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Worked flexible hours across night, weekend, and holiday shifts.

Team Leader

Conneqt Business Solution Limited
08.2021 - 11.2024
  • Led and motivated a team to achieve performance targets and organizational goals.
  • Maintaining daily and weekly reports for the process and the employees like calculating process productivity shrinkage, APR, Attrition, Updating daily dashboard for the process lead and roster management and managing maximum utilization of manpower.
  • Managing the daily and weekly target to manage KPI for process and for individual.
  • Generating periodic reports for management review
  • Provided guidance, support, and coaching to team members for skill development. Related to the company's operations and industry trends
  • Monitored team performance, identified areas for improvement, and implemented corrective actions.
  • Facilitated effective communication within the team and with other departments.
  • Collaborated with management to develop and implement strategies for team success.
  • Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.

Customer Care Executive

Conneqt Business Solution Limited
Pune
10.2018 - 08.2021
  • Exhibited empathy and patience in addressing customer concerns, fostering positive relationships
  • Contributed to the improvement of processes through the documentation of customer interactions.
  • Successfully navigated and adapted to evolving processes and technologies.
  • Efficiently handled conflict resolution, turning challenges into opportunities for customer satisfaction.
  • Reduced customer complaints with proactive issue identification and resolution strategies.

Education

Bachelor of Computer Application - Computer Applications

Savitribai Phule Pune University
Pune, India
06.2014 - 06.2018

Higher Secondary Certificate - Commerce

Maharashtra Board
Pune, India
03.2013 - 06.2014

Secondary School Certificate -

Maharashtra Board
Pune, India
03.2011 - 06.2012

Skills

Certification

Data Analyst, EduBridge

Timeline

MIS Coordinator

Bajaj Allianz General Insurance
11.2024 - Current

Team Leader

Conneqt Business Solution Limited
08.2021 - 11.2024

Customer Care Executive

Conneqt Business Solution Limited
10.2018 - 08.2021

Bachelor of Computer Application - Computer Applications

Savitribai Phule Pune University
06.2014 - 06.2018

Higher Secondary Certificate - Commerce

Maharashtra Board
03.2013 - 06.2014

Secondary School Certificate -

Maharashtra Board
03.2011 - 06.2012
AKASH BHOTCustomer Service & Operations Specialist