AKASH BHOT
Customer Service & Operations Specialist
Pune
Summary
Passionate advertising professional experienced in planning and delivering high-performing marketing campaigns. Networks proactively to build tactical business and media relationships. Reaches target audiences and achieves revenue goals through focused strategy and planning. Productive employee with proven track record of successful project management and producing quality outcomes through leadership and team motivation. Works with clients to determine requirements and provide excellent service. Upbeat individual with engaging communication style. Demonstrates confident phone manner and adaptation to new systems. Keen to grow and learn in dynamic team environment.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
7
7
years of professional experience
7
7
years of post-secondary education
1
1
Certification
3
3
Languages
Work History
MIS Coordinator
Bajaj Allianz General Insurance
Pune
11.2024 - Current
- Preparing and managing daily, weekly, and monthly MIS reports for internal departments.
- Collaborating with stakeholders to ensure accurate data flow and timely reporting.
- Analysing performance data and generating insights to support management decisions.
- Streamlining data processes and implementing automation for improved efficiency.
- Proven ability to learn quickly and adapt to new situations.
- Self-motivated, with a strong sense of personal responsibility.
- Worked well in a team setting, providing support and guidance.
- Skilled at working independently and collaboratively in a team environment.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked flexible hours across night, weekend, and holiday shifts.
Team Leader
Conneqt Business Solution Limited
08.2021 - 11.2024
- Led and motivated a team to achieve performance targets and organizational goals.
- Maintaining daily and weekly reports for the process and the employees like calculating process productivity shrinkage, APR, Attrition, Updating daily dashboard for the process lead and roster management and managing maximum utilization of manpower.
- Managing the daily and weekly target to manage KPI for process and for individual.
- Generating periodic reports for management review
- Provided guidance, support, and coaching to team members for skill development. Related to the company's operations and industry trends
- Monitored team performance, identified areas for improvement, and implemented corrective actions.
- Facilitated effective communication within the team and with other departments.
- Collaborated with management to develop and implement strategies for team success.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
Customer Care Executive
Conneqt Business Solution Limited
Pune
10.2018 - 08.2021
- Exhibited empathy and patience in addressing customer concerns, fostering positive relationships
- Contributed to the improvement of processes through the documentation of customer interactions.
- Successfully navigated and adapted to evolving processes and technologies.
- Efficiently handled conflict resolution, turning challenges into opportunities for customer satisfaction.
- Reduced customer complaints with proactive issue identification and resolution strategies.
Education
Bachelor of Computer Application - Computer Applications
Savitribai Phule Pune University
Pune, India 06.2014 - 06.2018
Higher Secondary Certificate - Commerce
Maharashtra Board
Pune, India 03.2013 - 06.2014
Secondary School Certificate -
Maharashtra Board
Pune, India 03.2011 - 06.2012
Skills
Leadership
Coaching and Mentoring
Flexibility in adapting to changing priorities and dynamic work environments
Ability to collaborate with cross-functional teams to achieve common objectives
Excellent communication
Sales and target-driven
Inbound call handling
Analytical Skill
Advance excel
Outlook
PowerPoint
Microsoft office
Problem-solving
MS office
Multitasking Abilities
Supervision and leadership
Certification
Data Analyst, EduBridge
Timeline
MIS Coordinator
Bajaj Allianz General Insurance
11.2024 - Current
Team Leader
Conneqt Business Solution Limited
08.2021 - 11.2024
Customer Care Executive
Conneqt Business Solution Limited
10.2018 - 08.2021
Bachelor of Computer Application - Computer Applications
Savitribai Phule Pune University
06.2014 - 06.2018
Higher Secondary Certificate - Commerce
Maharashtra Board
03.2013 - 06.2014
Secondary School Certificate -
Maharashtra Board
03.2011 - 06.2012