Akash Bondarde
Pune
Summary
Agile Technical Support Engineer adapts to providing service via phone, email, remote desktop systems and more. Committed to successfully resolving all issues and complaints to support business continuity and operational throughput. Dynamic manager of company-wide technical health and technological integrity.
Overview
3
3
years of professional experience
Work History
Senior Technical Support Engineer
Infosys BPM LTD
Pune
02.2021 - Current
- Worked closely with other teams such as IT Operations and Infrastructure Services or Development Teams on cross-functional initiatives.
- Managed projects from conception through implementation including design reviews, change control process adherence, testing plans development, deployment coordination with stakeholders, post-implementation review meetings.
- Diagnosed complex technical issues by performing root cause analysis utilizing available resources such as log files or application traces.
- Developed and maintained customer relationships by providing superior customer service.
- Participated in regular training sessions to stay up-to-date on new technologies being utilized within the organization.
- Identified areas where automation could be used to improve efficiency of operations and proposed solutions accordingly.
- Provided technical support to customers by responding to inquiries, troubleshooting hardware and software issues, and resolving problems in a timely manner.
- Created detailed technical documentation for existing systems and processes.
Education
Bachelor of Engineering - Information Technology
JSPM's RSCOE Pune
Pune04-2019
Skills
- Remote Support
- Application Support
- Advanced Troubleshooting
- Incident Management
- Customer Support
- Application Installations
- System Troubleshooting
- Technical Troubleshooting
- Process Improvement
- Teamwork and Collaboration
- Technical Documentation
Timeline
Senior Technical Support Engineer
Infosys BPM LTD
02.2021 - Current
Bachelor of Engineering - Information Technology
JSPM's RSCOE Pune
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