Akash Borade

• Managed end-to-end client relationships with strategic large and government organizations (SLG), ensuring compliance with DOT and TRIS guidelines and driving COCP (Company Own and Company Paid) business growth.

• Delivered exceptional customer service through personalized support, timely follow-ups, and in-depth product knowledge, resulting in improved customer satisfaction and retention.

• Collaborated with cross-functional teams compile and analyze data, streamline solution delivery, and enhance customer engagement strategies for sustained business growth.

• Mentored junior account managers and promoted a high-performing team culture by sharing best practices and industry standards.
• Managed key client accounts, negotiated sales and service agreements, and maintained accurate records using CRM tools to ensure operational efficiency.
• Strengthened client relationships through regular account reviews, prompt issue resolution, and personalized support, resulting in increased satisfaction and repeat business.