Akash Chand
Ghaziabad
Summary
Professional with winning attitude and desire to deliver exceptional dining experience. Focused on setting high expectations and raising service standards. Keen to expand customer base through careful oversight and novel promotional methods.
Overview
9
9
years of professional experience
Work History
Restaurant Manager
Saule Kitchen &Bar
Noida
01.2025 - Current
- Established policies for cash handling procedures to maximize security measures.
- Assisted with kitchen preparation during peak times as needed.
- Developed strategies for improved operational efficiency and customer satisfaction.
- Maintained detailed records of sales transactions and daily shift reports.
- Conducted weekly team meetings to discuss performance issues and provide feedback.
Restaurant Manager
KIAA Kitchen
Indira Nagar Bangalore
10.2023 - 01.2025
- Created new menu items based on customer feedback and industry trends.
- Provided exceptional customer service by anticipating guest needs before they arise.
- Counseled and disciplined staff to address issues promptly and provide constructive feedback.
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
Floor Manager
Shangri la Hotel
04.2021 - 10.2023
Senior Chat Executive
Zomato
New Delhi
05.2019 - 08.2022
Floor Supervisor
Shangri la Hotel
10.2020 - 03.2021
Senior Service Associate
Babel Alshaya
Salmiya
10.2018 - 04.2019
Senior Service Associate
PVR Bluo Sports Bar
Amritsar
10.2017 - 08.2018
Guest Relations Associate
Hotel Taj Swarna,
Amritsar
08.2016 - 08.2017
Education
Bachelor of Science in Hospitality And Hotel Administration -
IHM Shillong
Shillong 03-2016
Higher Secondary Certification -
CBSE Board
03-2013
Senior Secondary Certification -
CBSE Board
03-2011
Skills
- Promotions planning
- Passion for customer satisfaction
- Employee schedule management
- Staff scheduling
- Adaptable
- Operations management
- Compliance
- supply chain management
- Ability to analyze sales data and make informed decisions
- inventory management
- Staff Training
Languages
Hindi
First Language
English
Upper Intermediate (B2)
B2
Timeline
Restaurant Manager
Saule Kitchen &Bar
01.2025 - Current
Restaurant Manager
KIAA Kitchen
10.2023 - 01.2025
Floor Manager
Shangri la Hotel
04.2021 - 10.2023
Floor Supervisor
Shangri la Hotel
10.2020 - 03.2021
Senior Chat Executive
Zomato
05.2019 - 08.2022
Senior Service Associate
Babel Alshaya
10.2018 - 04.2019
Senior Service Associate
PVR Bluo Sports Bar
10.2017 - 08.2018
Guest Relations Associate
Hotel Taj Swarna,
08.2016 - 08.2017
Bachelor of Science in Hospitality And Hotel Administration -
IHM Shillong
Higher Secondary Certification -
CBSE Board
Senior Secondary Certification -
CBSE Board
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