Akash Chaurasia
Delhi NCR
Summary
Dynamic IT professional with extensive experience at Virtual Employee Pvt. Ltd., specializing in network monitoring and incident response.
Overview
13
13
years of professional experience
Work History
NOC Engineer
Virtual Employee Pvt. Ltd.
02.2024 - Current
- Respond to Network Operation Center (NOC) monitoring alerts, including server, network, antivirus, backup, and other alerts
- During NOC shift also providing the support to Service desk tickets & Calls
- Confirm and remediate nightly backup jobs, ensuring backups run smoothly.
- Assist in reducing NOC ticket backlog, maintaining healthy ticket counts, and addressing tickets based on priority and age.
- Apply scheduled maintenance fixes and firmware updates to managed devices.
- Collaborate with the Support team to troubleshoot and resolve infrastructure-related tickets.
- Provide the highest level of support for escalated workstation, network, and infrastructure tickets.
- Independently troubleshoot and resolve issues in both remote and on-site scenarios.
- Respond and remediate NOC alerts, ensuring regular customer updates and timely issue resolution.
- Take ownership of tasks and tickets, ensuring complete resolution and maintaining accurate time entries.
- Keep client documentation up to date when changes are made or new SOPs are created.
- Lead by example, actively mentor team members, and contribute to team growth.
- Articulate technical information clearly to non-technical stakeholders.
Lead Operations (Sr. Advisor)
Concentrix (Microsoft Process)
10.2023 - 01.2024
- Experience Root Cause Analysis, service restoration, with Remote Infrastructure Management On-Prem and Azure environment
- Serve as the first point of contact for users seeking technical assistance overall and resolve issues on workstation
- Provide technical support to users through installing and troubleshooting 'OS', Software's, computer peripherals and business-related Applications & Software's. Follow up with clients to ensure their systems are functional
- Experience in Windows administration, troubleshoot, installation, and support of Windows, Microsoft 365.
- Maintain and update all IT assets inventory.
- Supports and manages LANs, WANs, Wi-Fi and docking station systems
- Installation, configuration & troubleshooting in windows environment systems like all types of Printers & Scanners 'Local, Network & Shared'
- Troubleshoot clients IT issues independently
- Installations of security patches, Functional patches and version upgrades
- Multi-Domain Administration, Active Directory, Group Policies, and Exchange administration
- Windows 2012/2016/2019/2022 in datacenter and Azure environment
- Office 365
- ESX Servers /Hyper-V, etc.
- Storage solution
IT Help Desk Analyst
Beta edge innovations Pvt Ltd.
09.2022 - 10.2023
- Company Overview: (Us, Canada client)
- Provide technical support to users through installing and troubleshooting 'OS', Software's, computer peripherals and business-related Applications & Software's. Follow up with users to ensure their systems are functional
- Supports and manages in domain environment systems on site 4500+ users
- Experience in Windows administration, troubleshoot, installation, and support of Windows, Microsoft 365, and Networking issues.
- Maintain and update all IT assets inventory.
- Supports and manages LANs, WANs, Wi-Fi and docking station systems
- Installation, configuration & troubleshooting in windows environment systems like 'OS', Patches, MS-Office, CATO, and all types of Printers & Scanners
- Configuration and troubleshooting on outlook, office-365, OneDrive and MS-Teams
- Monitoring and Administration of the IT Infrastructure.
- Troubleshoot clients IT issues independently
- Installations of security patches, Functional patches and version upgrades
- Multi-Domain Administration, Active Directory, Group Policies, and Exchange administration
- Windows 2012/2016/2019 in datacenter and Azure environment
- Office 365
- ESX Servers, VMWare/Hyper-V, etc.
- Patch Management
- Backup/Storage solution
- Windows administration, troubleshoot, installation and support of Windows, Microsoft/Office 365 and Networking issues.
- Monitoring, Troubleshooting and Administration of the IT Infrastructure - Servers, Backup & Antivirus
- (Us, Canada client)
Network Support Engineer
Sirius Global Limited
01.2021 - 09.2022
- Company Overview: (GAS AUTHORITY OF INDIA LIMITED)
- Good Hands on Knowledge on Real Time Routers and Switches
- Listen to team members' feedback and resolve any issues or conflicts
- Installations of security patches, Functional patches and version upgrades
- Created user ID's roles, group OU's etc.
- Managed group policy objects (GPOs) throughout the active directory (AD) enterprise
- Security policies: Work together with the security team, Identify the server venerability
- Responsible for restoration
- (GAS AUTHORITY OF INDIA LIMITED)
IT Engineer
Progressive info tech PVT LTD
Gurgaon
01.2020 - 01.2021
- Company Overview: (Dominos Pizza Gurgaon)
- Experience in installing, Configuring, Troubleshooting, and Upgrading Windows OS ( XP Pro, Win 7, Win 8, Win10, Window Server 2008 R2, Server 2012, Server 2012 R2
- Knowledge of router, switches, IP classes, Access Control List
- Active Directory users & Groups Policy management
- Troubleshooting and installing software on different types of laptop
- Knowledge of MS-Outlook and related problems
- Installation and Troubleshooting of Network and Local Printer and Scanner devices
- Sound knowledge of LAN and Domain based network
- Knowledge of various policies implement through GPO on Domain environment
- Parent and child Domain Configuration
- Import and Export users from AD
- User Password Reset from Server
- Migrate window services from one system to another
- Remote Support to END Users
- AD,DNS & DHCP Installation
- AD user Import and Export
- Updating System with latest service packs
- Troubleshooting and installing hardware on different types of Laptops and Desktops
- Troubleshooting and installing of different types of Thermal and Laser printers
- IIS CONFIGURATION
- Manage Tickets escalated on Ticketing Tool
- Helping colleagues with complex and simple technical issues
- Coordinating all aspects of an IT project
- Providing timely support to users
- Travelling to various client sites and to remote users
- Performing audits of IT assets and equipment
- Helping to install and improve computer software and network equipment
- Acting as a gatekeeper to incoming inquiries to the IT department
- (Dominos Pizza Gurgaon)
Test Administrator
Citec Education PVT LTD
04.2015 - 04.2019
- Company Overview: Patna, Bihar
- Knowledge of planning and scheduling techniques.
- Knowledge of computer-based testing and machine scoring.
- Database management skills.
- Skills in the management of computerized testing systems, processes, and facilities, to include hardware, software, and peripherals.
- As a Testing administrator is who oversees students while they are working on a test. In addition to making sure students do not cheat, a testing administrator also has to explain examination procedures, verify the Photo IDs of all students being tested, and prepare any equipment that may be needed during an exam.
- Patna, Bihar
Service Engineer
Elnova Pvt Ltd
Okhla Ph-I
04.2012 - 07.2013
- Company Overview: (WEP Peripherals)
- Typical work duties of a service engineer include: responds to customer complaints; evaluates and resolves problems of the customer; assists in installing the equipment; analyzes, inspects and reviews findings to determine the solution to the problem that the customer demands; works alongside with technical.
- (WEP Peripherals)
Education
Bachelor in Commerce -
Jabalpur
Jabalpur, M.P10+2 -
Johnson English Medium
Jabalpur, M.PHardware & networking -
Aptech education
New DelhiSkills
- Computer Support
- Backup management
- Network monitoring
- Incident response
- Active Directory management
- Technical troubleshooting
- Service desk support
- Client documentation
- Systems Troubleshooting
- Installations
- Maintenance
- Software Packages
- Operating Systems
- Ability to quickly gain new skills
- Ability to meet deadlines under pressure
- Information Technology trends
- Computer Proficiency
- MS Office 2016
- Azure Active Directory
- Azure O365 Admin
- Ticketing tool
- On call support
Personal Information
Date of Birth: 09/10/88
Languages
- Hindi
- English
Hobbies and Interests
- Listening Music
- Playing Cricket
- Search new things in google
- Reading newspaper
- Watching movies
Disclaimer
I, Akash Chaurasia, hereby declare that the information contained herein is true and correct to the best of my knowledge and belief.
About Me - Experience Years
8
Professional Highlights
- Adept at Providing Computer Support
- Skilled in Systems Troubleshooting, Installations, and Maintenance
- Possess In-Depth Knowledge of Numerous Software Packages and Operating Systems
- Ability to quickly gain new skills and knowledge
- Ability to meet deadlines under pressure
- Keeping up to date with trends and developments in Information Technology
Timeline
NOC Engineer
Virtual Employee Pvt. Ltd.
02.2024 - Current
Lead Operations (Sr. Advisor)
Concentrix (Microsoft Process)
10.2023 - 01.2024
IT Help Desk Analyst
Beta edge innovations Pvt Ltd.
09.2022 - 10.2023
Network Support Engineer
Sirius Global Limited
01.2021 - 09.2022
IT Engineer
Progressive info tech PVT LTD
01.2020 - 01.2021
Test Administrator
Citec Education PVT LTD
04.2015 - 04.2019
Service Engineer
Elnova Pvt Ltd
04.2012 - 07.2013
Bachelor in Commerce -
Jabalpur
10+2 -
Johnson English Medium
Hardware & networking -
Aptech education
Similar Profiles
Nilankur DasNilankur Das
Business Analyst at Virtual Employee Pvt LtdBusiness Analyst at Virtual Employee Pvt Ltd
RISHABH SEHGALRISHABH SEHGAL
Senior Associate- MIS at Virtual Employee pvt. ltdSenior Associate- MIS at Virtual Employee pvt. ltd
Uddita SarmaUddita Sarma
Team Lead - Client Account Management at Virtual Employee Pvt. Ltd.Team Lead - Client Account Management at Virtual Employee Pvt. Ltd.
Dhruv MahajanDhruv Mahajan
Assistant Manager - Technology Sales & Solutions at TO THE NEWAssistant Manager - Technology Sales & Solutions at TO THE NEW
Munish WaliaMunish Walia
Engagement Manager at Net SolutionsEngagement Manager at Net Solutions