Listening To Music
Akash Choudhary
Hospitality
Summary
Dedicated Guest Service Associate committed to maintaining customer satisfaction and contributing to company's success. Outgoing and polite professional possessing strong problem-solving and conflict resolution abilities paired with proficiency in [IDS] . Offering background providing exemplary guest services such as handling guest concerns and complaints, facilitating concierge services and recommending local hot spots and attractions. Reliable employee seeking position. Offering excellent communication and good judgment. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
1
1
year of professional experience
5
5
years of post-secondary education
2
2
Certifications
1
1
Language
Work History
Guest Service Associate
Howard Johnson By Wyndham
Udaipur
02.2022 - 02.2023
- Identified and explained room and property amenities to guests, supplying guests with information regarding hours of operation and maps to assist guests in finding way around property.
- Ran reports detailing daily guest numbers, accounting expenses and income and room service usage.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours.
- Used [IDS V 7.0] to check daily record sheets, guest accounts and available vouchers.
- Welcomed and acknowledged guests with smile, eye contact and friendly verbal greeting using guest's name, boosting overall guest satisfaction scores.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Took reservations over phone and through email, recording guest information in computer system and verifying details.
- Communicated problems regarding guest rooms to housekeeping services and maintenance personnel.
- Explained security policies and procedures to guests and hotel staff to promote visitor confidence and safety.
- Worked closely with guests, some VIP or celebrity, with high degree of respect for privacy.
- Arranged for transportation to and from airport, train station and events for visitors.
- Supported local sports teams, museums, restaurants and other tourist-oriented spots by promoting events to hotel guests.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Carried out night Audit process , processed reports and mailed to all departments.
Industrial Trainee
The Lalit Hotel
New Delhi
06.2018 - 10.2018
- Completed internship in all the major four departments , namely, Food Production , Food & Beverage Services , Front Office , Housekeeping.
- Studied functional relationships between diverse operations to assess impact of different decisions and protocols.
- Wrote reports and papers for various levels of technical users.
- Worked closely with industrial professionals to expand upon acquired training with practical knowledge.
- Supported team in industrial work completion, gaining experience in cross-functional positions and processes.
- Reviewed and updated standard operating procedures per specifications.
- Monitored and tracked team performance to identify and target deficiencies.
- Frequently inspected production area to verify proper equipment operation.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
- Assisted with implementation of new safety instructions and equipment protocols.
Education
Schooling - Secondary Education
Guru Harkrishan Public School
New Delhi, India 06.2014 - 04.2015
Higher Secondary Schooling - Humanities
Guru Harkrishan Public School
New Delhi, India 03.2016 - 06.2017
B.Sc In H & H.A - Hotel Management
Institute Of Hotel Management
Jaipur , India 06.2018 - 04.2021
Skills
Amenities and accomodations knowledge
Critical Thinking
Problem Solving
Hardworking
Self motivated
Planning and co-ordination
Teamwork and Collaboration
Active Listening
Good Telephone Etiquette
Policy and procedure adherence
Report generation
Guest Experiences
Multitasking Abilities
Quick-Learner
Certification
Gold-Medalist in Delhi State Boxing Championship
Interests
Reading
Exploring New Places
Learning New Things
Declaration
I , Hereby declare that the above mentioned everything is true to the best of my knowledge and belief.
Place:
Date:
Timeline
Guest Service Associate
Howard Johnson By Wyndham
02.2022 - 02.2023
Industrial Trainee
The Lalit Hotel
06.2018 - 10.2018
B.Sc In H & H.A - Hotel Management
Institute Of Hotel Management
06.2018 - 04.2021
Higher Secondary Schooling - Humanities
Guru Harkrishan Public School
03.2016 - 06.2017
Schooling - Secondary Education
Guru Harkrishan Public School
06.2014 - 04.2015