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Dynamic leader with over 24 years at the US Department of Justice, ATF, excelling in regulatory oversight and compliance. Proven track record in leading change and building coalitions, achieving significant civil settlements. Expertise in firearms and explosives regulations, complemented by strong communication skills to foster partnerships across federal and state agencies.

24+ years in customer service, 9 mos. of supervisory experience, as well as 21 years in patient care in the outpatient and inpatient settings with experience of clerical, office, customer service, and other administrative work including but not limited to entering, modifying, retrieving sensitive information into or from electronic health records; scheduling medical appointments in a clinical setting; performing patient support work; performing clinical tasks as directed; and having an advanced level of medical terminology currently working in the federal government in a training instructor role utilizing past medical experience and personal software and computer experience to maximize efficiency, reduce waste, complete agency goals and objectives while maintaining employee morale.

Assistant Program Director/Scouting Background:
Work with the coaching staff to manage the day to day operations of running the basketball program and responsible for developing a manual for player academics and coordinating the head coaches calendar. Oversee the daily operation of the program and plan and coordinate programs and all other activities for the program as instructed by the head coach. Assist with managing the travel destinations and schedule for the players and coaching staff. I provide the coaching staff with player profile sheets. Scout players, break down video of players, and provide detailed scouting reports. A strong skill set to take comprehensive notes on players and evaluate talent.
AAU Boys Basketball Coaching Background:
Motivational Coach enthusiastic about working with student-athletes to teach core sports principles, teamwork, and lifelong strategies for success. Pursuing coaching and recruiting role with progressive organization. Energetic versed in training and development strategies to transform athlete performance. Well-developed communication and problem-solving abilities with eye for detail and highly creative style. Believe in promoting a positive environment and good sportsmanship. Safety-minded with skills in pursuing a coaching opportunity with organization that appreciates determination and player guidance. Can manage and improve team operations with diplomatic and resourceful leadership. High-energy problem-solver knowledgeable about competitor strategies and talented in adapting team techniques to overcome challenging styles. Devise and deploy solid recruitment strategies to bring in top athletes.
Executive Assistant Background:
Detail-oriented and driven with expertise in problem solving and managing daily office functions. Smooth and efficient with experience enhancing executive productivity and improving business operations. Exceed expectations for maximizing group performance and overseeing efficient calendars. Operate well with minimal supervision to meet demanding objectives. Well-organized and precise with excellent multitasking skills and sound judgement. Believe in developing and maintaining detailed administrative and procedural processes that reduce redundancy, improve accuracy and efficiency and achieve organizational objectives. Ambitious and motivated. Reliable with keen focus on detail and accuracy.
Information Technology Specialist Background:
Skilled Technologist with experience configuring computers, servers and peripheral devices to work within established company and security parameters. Adept at managing permissions, filters and file sharing. Skilled Systems Analyst with proven track record of leading analysis and requirement-gathering efforts for application development projects. Additional background includes conducting joint and rapid application development sessions, service-oriented architecture and supervisory experience in functionality, usability, reliability, performance and regression testing. Have broad base of experience in technical support and operations. Fast worker able to resolve problems quickly, delivering high levels of customer satisfaction.

I'm really proud of the impact I've had in a variety of roles. For example, when it comes to operations, I've consistently focused on boosting efficiency and cutting costs. I implemented a new inventory management system once that resulted in a 15% improvement and saved the company a significant amount annually. I've also successfully led teams, exceeding sales targets by 20% in one instance, and developed customer onboarding processes that improved satisfaction scores by 10%. I'm always looking for ways to streamline operations and negotiate better deals with vendors, which has led to cost reductions as well.
My experience in cleaning and sanitation is quite extensive. I've developed and implemented cleaning protocols that not only maintain the highest standards of hygiene but also reduce chemical usage, which is important to me. I've trained numerous staff members on proper procedures, ensuring compliance with all regulations. And I'm very focused on client satisfaction in this area – I've consistently maintained high satisfaction ratings for cleaning services. Efficient inventory management has also helped me reduce supply costs.
Maintenance and repair work is another area where I've made a real difference. I'm good at preventative maintenance, which has significantly reduced equipment downtime. I've successfully completed numerous maintenance projects on time and within budget, and I'm comfortable installing and maintaining various types of equipment, often leading to increased production efficiency. I'm also adept at troubleshooting and resolving complex issues quickly to minimize disruptions.
On the financial side, I'm experienced in managing accounts payable and receivable, processing payroll, and preparing financial statements. I've implemented new payroll systems that streamlined processes and eliminated errors. I'm meticulous when it comes to preparing and filing tax returns, ensuring accuracy and compliance. And I'm skilled at reconciling accounts and developing budgets that reduce expenses.
Customer service and communication are crucial to me. I strive to build strong client relationships and I'm proud of the high customer satisfaction ratings I've achieved. I'm confident in my ability to resolve customer complaints effectively and turn negative experiences into positive ones. I'm also comfortable training others on customer service best practices.
Finally, I'm proficient in a range of software programs, including QuickBooks and various tax software. I'm organized, detail-oriented, and I prioritize time management to ensure I meet deadlines and manage multiple projects effectively. I'm a strong problem-solver and I'm always looking for ways to improve processes and contribute to a team's success.

Akash C M

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