ERP TALLY 9
AKASH C R
EVENT MANAGER
Ernakulam,KL
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.
Overview
7
7
years of professional experience
3
3
Languages
Work History
Customer Service Executive
Lenskart Solutions Private
06.2022 - 11.2022
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Managed high volume of inbound calls while maintaining a professional demeanor and ensuring timely resolution of issues.
- Described product and service details to customers to provide information on benefits and advantages.
- Reduced average call time through efficient problem-solving skills without sacrificing quality of service provided.
- Developed effective strategies for managing challenging situations, resulting in positive outcomes for both customers and the organization.
Event Organizer
EZONE ENTERTAINMENTS
03.2018 - 03.2021
- Coordinated schedules and timelines for events.
- Improved overall guest satisfaction by implementing responsive customer service practices throughout the planning stages and during events themselves.
- Increased event attendance by strategically marketing and promoting events through various channels.
- Coordinated logistics for large-scale events, including venue selection, catering arrangements, transportation services, and accommodations for guests.
- Successfully managed a team of volunteers to provide exceptional support during events, fostering a positive work environment and efficient task completion.
- Optimized event agendas for seamless transitions between activities, ensuring smooth flow throughout the duration of each function.
Customer Service Executive
BATA SHOE STORE
01.2016 - 09.2017
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Managed high volume of inbound calls while maintaining a professional demeanor and ensuring timely resolution of issues.
- Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.
Education
Bachelor of Arts - Accounting And Finance
RU COLLEGE OF MANAGMENT AND TECHNOLOGY
Kakkanad, India 04.2001 -
High School Diploma -
DON BOSCO SCHOOL
VADUTHALA 04.2001 -
Skills
Customer Relationship Management
Software
Timeline
Customer Service Executive
Lenskart Solutions Private
06.2022 - 11.2022
Event Organizer
EZONE ENTERTAINMENTS
03.2018 - 03.2021
Customer Service Executive
BATA SHOE STORE
01.2016 - 09.2017
Bachelor of Arts - Accounting And Finance
RU COLLEGE OF MANAGMENT AND TECHNOLOGY
04.2001 -
High School Diploma -
DON BOSCO SCHOOL
04.2001 -
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