Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Akash Das

Kolkata

Summary

Certified Product Owner and Salesforce Business Analyst with 5+ years of experience delivering enterprise B2B eCommerce solutions. Currently driving product strategy for the Products & Pricing capabilities of the Ecolab Connect platform. Proven track record of aligning cross-functional teams, optimizing customer experience, and leveraging Salesforce to improve pricing and product visibility. SAFe® POPM and CSPO® certified, with strong skills in Agile methodologies, stakeholder communication, and data-driven decision-making.


Overview

11
11
years of professional experience
1
1
Certification

Work History

Product Owner

Ecolab
06.2020 - Current
  • Managed backlog prioritization, ensuring alignment with business goals and stakeholder expectations.
  • Collaborated with engineering teams on technical feasibility assessments, resulting in realistic scope definition for projects.
  • Developed comprehensive roadmaps outlining the product vision, goals, and milestones for successful execution.
  • Proactively identified risks associated with project timelines or deliverables, implementing mitigation strategies when necessary.
  • Owned and prioritized product backlog.
  • Collaborated with cross-functional teams to develop high-quality products that met customer needs.
  • Analyzed customer feedback to identify areas for improvement.
  • Cultivated strong relationships with key stakeholders by maintaining open lines of communication and addressing concerns promptly.
  • Reduced time-to-market by effectively coordinating resources, tasks, and timelines within the team.
  • Implemented Agile methodologies to increase team productivity and enhance overall project outcomes.
  • Oversaw entire product deployments from vision and creation to rollout and delivery.
  • Optimized product performance by identifying areas for improvement and implementing necessary changes.
  • Facilitated communication between development teams and stakeholders, ensuring clear understanding of requirements and expectations.
  • Championed user-centric design principles throughout the development process to ensure exceptional user experiences.
  • Fostered a culture of continuous improvement through regular retrospective meetings with the team.
  • Enhanced product usability by conducting user research and incorporating feedback into development.
  • Mentored junior team members in Agile methodologies and best practices for effective Product Owner role execution.
  • Led product launches, collaborating with marketing teams to create successful go-to-market strategies.
  • Coordinated with software developers to create custom applications and trackers to achieve client goals.
  • Conducted data-driven analysis to measure product success metrics, informing future enhancements or adjustments.
  • Prioritized bug fixes and enhancements based on user impact, maintaining high levels of customer satisfaction.
  • Established metrics for success, evaluating product performance to inform future development strategies.
  • Managed stakeholder expectations through regular updates and strategic communication, building strong relationships.
  • Streamlined backlog management, ensuring alignment with strategic goals and timely feature delivery.
  • Enhanced product vision by collaborating closely with stakeholders to gather and prioritize requirements.

Business System Analyst

Dell EMC
09.2017 - 06.2020
  • Supported the integration of new software applications by liaising between development teams and end users throughout all stages of the project lifecycle.
  • Assisted in the selection of appropriate technology solutions by conducting thorough research and feasibility analysis based on organizational goals.
  • Evaluated vendor proposals to select the most suitable solutions for business needs while maximizing cost efficiency.
  • Maintained system security protocols by implementing stringent access controls, vulnerability assessments, and regular monitoring procedures.
  • Improved decision-making capabilities with accurate reporting tools that provided valuable insights into key performance metrics.
  • Developed detailed project plans to monitor progress and ensure timely completion of projects within budget constraints.

Software Engineer

Tech Mahindra
08.2014 - 06.2017
  • Consistently met project deadlines by effectively managing time and prioritizing tasks according to importance.
  • Analyzed proposed technical solutions based on customer requirements.
  • Developed scalable and maintainable code, ensuring long-term stability of the software.
  • Collaborated with management, internal and development partners regarding software application design status and project progress.
  • Developed reusable components that significantly reduced development effort on multiple projects.
  • Coordinated with other engineers to evaluate and improve software and hardware interfaces.
  • Designed and implemented scalable applications for data extraction and analysis.

Education

B.E - Information Science

CMR Institute of Technology
Bengaluru, India
04-2014

MBA - MBA

Liverpool John Moores
Liverpool
05-2022

MBA - MBA

IMT Ghaziabad
Delhi, India
05-2021

Associate of Science - Science Education

National Gems Higher Secondary School
Kolkata
03-2010

Skills

  • Release planning
  • Business analysis
  • Product backlog management
  • Roadmap development
  • Agile methodology
  • Product lifecycle management
  • Stakeholder relationship management
  • User acceptance testing
  • Feature prioritization
  • Scrum framework
  • Product planning
  • Requirements elicitation
  • Technical expertise
  • Story planning
  • Data-driven decision making
  • User story creation
  • Customer empathy
  • Design thinking
  • Risk management
  • Wireframing and prototyping
  • Use case study generation
  • Product metrics tracking
  • Root-cause analysis
  • Project management
  • Microsoft office
  • Data analytics
  • Cross-departmental alignment
  • Google Analytics understanding
  • Customer relationship management (CRM)
  • SEO optimization
  • Salesforce CRM software

Accomplishments

    • Own and manage the Products and Pricing modules of Ecolab Connect, a B2B eCommerce platform for North American customers.

    • Gather, document, and prioritize business requirements related to product visibility, pricing accuracy, and customer usability.

    • Lead backlog grooming, sprint planning, and PI planning sessions in line with SAFe Agile practices.

    • Collaborate with pricing, IT, and sales teams to ensure seamless Salesforce implementation for price books, contract pricing, and catalog integration.

    • Analyze user interaction data using tools like Pendo and Salesforce reports to identify friction points and optimize the customer experience.

    • Coordinate with US-based product and business teams to align product development with strategic goals.

    • Reduced customer pricing issues by 30% by refining Salesforce logic and validation rules.

Certification

Certifications
• SAFe® POPM (6.0)
• Certified Scrum Product Owner (CSPO®)
• Salesforce Certified Administrator
• Salesforce Certified Platform App Builder

Timeline

Product Owner

Ecolab
06.2020 - Current

Business System Analyst

Dell EMC
09.2017 - 06.2020

Software Engineer

Tech Mahindra
08.2014 - 06.2017

B.E - Information Science

CMR Institute of Technology

MBA - MBA

Liverpool John Moores

MBA - MBA

IMT Ghaziabad

Associate of Science - Science Education

National Gems Higher Secondary School

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