Hi, I’m
Akash Deep
Flight Attendant
Summary
Dedicated and detail-oriented flight attendant with 6 years of experience providing exceptional customer service to passengers on domestic and international flights. Proven track record of ensuring the safety and comfort of all passengers and crew members. Proven ability to provide exceptional organizational and relationship building capabilities. Adapt at safety, health and sanitization standard with practical knowledge in aviation. Equipped with first air and medical emergency skills to respond to inflight emergencies and security concerns.
Overview
10
years of professional experience
2
Languages
Work History
Air India
Senior Flight Attendant
07.2017 - 07.2023
Job overview
- Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
- Resolved passenger conflicts and medical emergencies during flights.
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
- Answered passenger questions and provided solutions to issues arising during flights.
- Operated “Vande Bharat” mission flights during the Covid-19 pandemic. (2020-22)
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
ITGS
Technical Support Associate
06.2013 - 01.2015
Job overview
- Enhanced customer satisfaction by efficiently resolving technical issues and providing effective solutions.
- Managed challenging customer situations with professionalism, demonstrating empathy while maintaining focus on finding solutions.
- Provided timely responses to customer inquiries, ensuring a high level of client satisfaction and retention.
- Collaborated with team members to develop comprehensive support strategies, enhancing overall service quality.
Education
Sri Aurobindo College EveningDelhi
BCOM
04.2001
DTEADelhi
High School
04.2001
Skills
Active Listening
Problem-solving aptitude
Time management abilities
Problem-solving abilities
Professional Appearance
Verbal and written communication
Crew Coordination
Cleanliness and sanitation
Guest Services
Multitasking Abilities
Decision-Making
Adaptability
Airline Policies
Quality Assurance
Hobbies
Music
Playing Cricket
Playing Video Games
Swimming
Timeline
Senior Flight Attendant
Air India
07.2017 - 07.2023
Technical Support Associate
ITGS
06.2013 - 01.2015
Sri Aurobindo College Evening
BCOM
04.2001
DTEA
High School
04.2001