AKASH DE MOHARI
GURUGRAM
Summary
Dynamic Training Professional with a proven track record at BT ESERV INDIA PVT LTD, excelling in needs assessment and curriculum design. Expert in e-learning development and passionate about mentoring teams. Enhanced training effectiveness through innovative delivery methods, fostering a culture of continuous improvement and collaboration. Committed to driving organizational success through impactful learning experiences.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Training Professional
BT ESERV INDIA PVT LTD
GURUGRAM
04.2017 - 02.2025
- Conducted needs assessments using surveys and interviews to identify training requirements.
- Collaborated with departments and stakeholders to deliver effective training sessions.
- Designed customized curricula and lesson plans tailored to client group needs.
- Developed interactive e-learning modules incorporating diverse multimedia elements.
- Monitored and evaluated training effectiveness, reporting progress to management.
- Mentored team members and junior trainers to enhance delivery techniques.
- Facilitated virtual classes via videoconferencing tools to expand reach.
- Created materials for new employee orientation and ongoing development initiatives.
Senior Associate
Wipro Digital
Kolkata
08.2015 - 03.2017
- Resolved customer complaints promptly through effective communication and problem-solving techniques.
- Collaborated with team members to enhance service efficiency and effectiveness.
- Provided exceptional customer service, addressing complaints in a timely manner.
- Promoted high customer satisfaction by offering knowledgeable and friendly support.
- Increased customer satisfaction ratings by swiftly answering inquiries and suggesting solutions.
Education
Master of Arts - Political Science
RABINDRA BHARATI UNIVERSITY
Kolkata, INDIA06-2013
Skills
- Needs assessment and curriculum design
- E-learning and blended learning development
- Training delivery and evaluation
- Team mentoring and collaboration
- Communication skills and problem solving
- Learning management systems expertise
- Customer service training strategies
- Adult learning theory application
- Diversity and inclusion initiatives
- Organizational development practices
- Facilitation techniques and workshops
- Program management and train-the-trainer methodologies
- Soft skills training and virtual facilitation
- Employee orientation programs
- Coaching and mentoring
Certification
- ILX certifications in project, programme, risk, portfolio, and service management
- 250+ certifications from LinkedIn Learning in various subjects such as training delivery, TTT, TNA/TNI, facilitation, communication, storytelling, organizational development, etc
- Udemy certifications in facilitation, employee learning and development, LNA, TTT, and DISC coaching levels 1, 2, and 3
Languages
English
Native
Native
Bengali
Proficient (C2)
C2
Hindi
Elementary (A2)
A2
Russian
Beginner
A1
German
Beginner
A1
Italian
Beginner
A1
Spanish
Beginner
A1
Portuguese
Beginner
A1
Mandarin
Beginner
A1
References
References available upon request.
Timeline
Training Professional
BT ESERV INDIA PVT LTD
04.2017 - 02.2025
Senior Associate
Wipro Digital
08.2015 - 03.2017
Master of Arts - Political Science
RABINDRA BHARATI UNIVERSITY
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