AKASH DEVKAR

Primary Responsibilities -

As a chat support agent for Nationwide Building Society (UK) , role involves providing excellent customer service through live chat, helping customers with banking queries, technical issues, and account-related concerns. Below is a detailed breakdown of my responsibilities, required skills, and tools commonly used in my position:

Tools Used :-

• Live Chat Software : Secure chat platform- LivePerson.
• Knowledge Base : Internal databases and website with up-to-date policies and procedures.
• SAMM tool : For confirming a customer's identity securely.

As a Back-Office Executive at Unique Settings USA , my role was likely centered around supporting the administrative functions that ensure smooth business processes—especially within the jewelry manufacturing and distribution industry , which is Unique Settings USA's focus.

Here's a detailed breakdown of what my job likely involves:

• Managed and maintained a large volume of data, ensuring accuracy, and confidentiality.
• Used Microsoft Excel to create and update spreadsheets for inventory tracking, customer information, and financial records.
• Prepared, reviewed, and organized various documents such as invoices, purchase orders, and reports.
• Handled various inquiries, and resolved issues within the given deadline.

Tools used -

JM- Jewell mate - To track customer orders, preferences, and history.

• Excel/Google Sheets : For data entry, report generation, and tracking production timelines.
• Internal Communication Platforms : Like Slack, Microsoft Teams, or internal ticketing systems.

Skills -

As as a Back-Office Executive for the Asian Paints India process under Intelenet Global Services (now Teleperformance) ,

Here's a general and detailed overview of what my role likely involves:

Tools & Software I have used -

• Client CRM System (SAP platform used by Asian Paints).
• MS Excel – For maintaining trackers, validating data, and preparing reports.
• Email Management (Outlook or internal mail platforms)
• CRM/Ticketing System – For logging and tracking dealer queries or complaints.
• Strong attention to detail – A small error in product code or quantity can cause major issues in supply.
• Excel proficiency – For handling large data sets, VLOOKUP, pivot tables.
• Understanding of supply chain basics – Helps in making sense of the business context.

• Made valuable contributions to the Online Job Portal Project.
• Assisted in Application Development and Testing.