Akash Dhakshinamoorthy

Client: AIG(American International Group)

• Analyzed requirements for new rider codes across various insurance products, such as life, health, and automobile insurance.
• Analyzed requirements for new rider codes across various insurance products, such as life, health, and automobile insurance.
• Modified existing COBOL modules to incorporate regulatory updates and new insurance offerings.
• Wrote COBOL programs to update premium calculations, policy features, and coverage options linked to rider codes.
• Collaborated with deployment teams to move code changes from development to testing and production environments.
• Provided post-implementation support, ensuring any issues were promptly addressed after code deployment.
  

Finacle:

• Receive and categorize tickets based on severity and impact (e.g., high-priority events such as failed connections or account discrepancies).
• Review and prioritize tickets for faster resolution within SLA timelines.
• Troubleshoot Finacle modules such as Core Banking, Credit Management, or Business Finance to resolve business issues.
• Customize Finacle’s modules to meet specific banking needs or resolve issues raised in tickets.
• Successfully resolved over 95% of tickets within a given SLA.