Summary
Overview
Work History
Education
Skills
Awards
Timeline
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Akash Dixit

Akash Dixit

Summary

Area Manager with expertise in strategic planning and public relations at Unity Chains & Hospitality PVT LTD. Enhanced sales and customer satisfaction through innovative marketing initiatives and effective event management. Skilled in relationship building and market optimization, utilizing strong communication skills to drive brand awareness and engagement.

Overview

10
10
years of professional experience

Work History

Area Manager

Unity Chains& Hospitality PVT LTD
04.2024 - Current
  • Developed and implemented strategic public relations and marketing plans for restaurant company promotion.
  • Executed food and beverage promotions, new menu launches, events, and community initiatives.
  • Formulated strategies to enhance sales, market share, and customer satisfaction.
  • Built and maintained strong relationships with media contacts to secure positive coverage.
  • Served as primary spokesperson for restaurant brand in media interviews and public engagements.
  • Planned and executed special events, partnerships, and sponsorships to boost brand awareness.
  • Collaborated with influencers and stakeholders to maximize exposure for company offerings.

Senior executive- Product Support

ATMECS Technologies PVT LTD
09.2022 - 04.2024
  • Serves customers by providing product and service information and resolving product and service problems.
  • Provides other functionality needed to secure access across users and devices.
  • Multi factor authentication and advanced adaptive authentication.
  • User Provisioning and de-provisioning.
  • Role-based access control and flexible security policies with enforcement.
  • Tools to integrate on-premises software into the unified access management system.
  • Support for laptops and desktops to provide single sign-on access by logging into the machine.

Sr. ERC Associate (HR- Assistant)

AMAZON Development Centre
09.2021 - 06.2022
  • Responding to inquiries regarding policies and programs including benefits, attendance, payroll deductions, etc.
  • Responsible to work on Ticketing to resolve the queries received from the employee.
  • Ensuring the Service level are achieved at all times for HRS processes.
  • Integrity and discretion in dealing with sensitive information and ensure data privacy at all times.
  • Ensuring to take ownership for query resolution and individual metrics.

Sr. Customer Service Agent – Contact Centre

Flydubai Airlines, Dubai
02.2019 - 09.2021
  • Provides accurate information about the company’s products and services; processes travel bookings, modifications and cancellations on reservations.
  • Reduced customer complaints by promptly identifying problems and implementing effective solutions.
  • Managed high call volume with excellent time management skills, maintaining efficiency without sacrificing quality service.
  • Delivered exceptional support by accurately tracking customer requests and providing timely updates on resolution progress.
  • Ensuring monthly targets are met thus increasing the revenue and sales.
  • Promoted airline to a variety of traveling companies.
  • Prepared special sales packages for organization conferences retreats and other large events.
  • Developed passenger comfort enhancement ideas in coordination with other airline sales personnel.
  • Encouraged company airline selection for potential new clients.
  • Arranged client travel plans in collaboration with tour operators and hotel managers.
  • Performed various interstate sales call travel assignments.

Concierge - Guest Service Officer

Andaz Capital Gate, Abu Dhabi
01.2015 - 01.2019
  • Take and confirm reservations over phone, email, and in person ensuring no reservation overlaps or hotel overbooking.
  • Refer and report customer’s inquiries and complaints to the appropriate departments.
  • Managed daily operations of concierge desk and monitored staff performance to proactively address inefficiencies.
  • Enhanced guest experience by providing personalized recommendations for dining and entertainment.
  • Maintained detailed knowledge of local attractions, events, and services to better assist guests in making informed decisions.

Education

Bachelors of commerce -

Shobhit University
India

Diploma in Aviation& Hospitality Management -

Frankfinn Institute of Air Hostess Training

Skills

  • Strategic planning
  • Public relations
  • Market analysis
  • Sales optimization
  • Event management
  • Customer relationship management

Awards

  • Received Appreciation for 'Outstanding Performance' in the Concierge team - Andaz Capital Gate.
  • Cross trained in customer service, sales, and administration roles. Demonstrated adaptability and ability to seamlessly transition between various responsibilities - Andaz Capital Gate, Abu Dhabi.
  • Awarded best Employee of the month and People’s choice award for overall contribution and keeping up the floor jovial – FlyDubai Airlines.
  • Undergone training session in FIRE & SAFETY conducted by Kings Institute of Fire & Safety Engineers.

Timeline

Area Manager

Unity Chains& Hospitality PVT LTD
04.2024 - Current

Senior executive- Product Support

ATMECS Technologies PVT LTD
09.2022 - 04.2024

Sr. ERC Associate (HR- Assistant)

AMAZON Development Centre
09.2021 - 06.2022

Sr. Customer Service Agent – Contact Centre

Flydubai Airlines, Dubai
02.2019 - 09.2021

Concierge - Guest Service Officer

Andaz Capital Gate, Abu Dhabi
01.2015 - 01.2019

Bachelors of commerce -

Shobhit University

Diploma in Aviation& Hospitality Management -

Frankfinn Institute of Air Hostess Training

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Akash Dixit