Akash Dodia
Customer Service Executive & More.
Mumbai
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
2
2
years of post-secondary education
Work History
Ziman Safety Officer
ZicomSaas Pvt.Ltd
Mumbai
03.2022 - Current
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Provided professional services and support in a dynamic work environment.
Relationship Manager
Square yards(Real Estate)
Mumbai
02.2021 - 10.2021
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Created and maintained databases to track customer discussions and preferences for accurate, updated records.
- Facilitated workshops and seminars to educate customers on product features and benefits.
Customer Service Executive
Teleperformance(Barclays)
Mumbai
12.2019 - 10.2020
- Described product and service details to customers to provide information on benefits and advantages.
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Resolved customer billing errors by researching issues in system, asking open-ended questions, and determining root causes of problems.
- Developed working relationships with internal and external customers while assisting with account management duties.
- Delivered exceptional training and hands-on motivation to team members to enhance customer satisfaction.
Event Manager
Sparks & More
Mumbai
01.2017 - 02.2019
- Oversaw preparation and management of event budgets to deliver at or below projected costs.
- Managed administrative logistics of events planning, event booking, and event promotions.
- Fulfilled contractual obligations for rehearsal and day of event coordination.
- Searched and negotiated suitable venues per setup requirements and budget constraints.
- Delivered prompt payment for event vendors, venues, staff and transportation providers.
Education
BBA - Business Administration
Galaxy Institute of Management
Gujarat, India 04.2012 - 04.2014
Skills
Computer Knowledge
Timeline
Ziman Safety Officer
ZicomSaas Pvt.Ltd
03.2022 - Current
Relationship Manager
Square yards(Real Estate)
02.2021 - 10.2021
Customer Service Executive
Teleperformance(Barclays)
12.2019 - 10.2020
Event Manager
Sparks & More
01.2017 - 02.2019
BBA - Business Administration
Galaxy Institute of Management
04.2012 - 04.2014
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