Akash D Poojary
Service advisor
Mangalore
Summary
To utilize my 3.2 years of experience as a Service Advisor in providing exceptional customer service and efficient coordination of vehicle maintenance. Seeking to contribute my expertise in automotive service to enhance customer satisfaction and support the success of the service team.
Customer service professional bringing extensive experience in automotive industryspecializing in client relations and service delivery. Proven ability to diagnose vehicle issues accurately and manage repair processes smoothly. Known for exceptional team collaboration and reliabilityadapting seamlessly to evolving customer needs and industry changes.
Overview
7
7
years of professional experience
Work History
Service Advisor
RAJA JEEP
04.2024 - Current
- Completion of Service Advisor Level 4 certification program.
- Acted as the primary point of contact for customers, providing personalized assistance and addressing inquiries promptly and professionally.
- Demonstrated expertise in automotive maintenance and repair procedures, offering accurate information and guidance on service options tailored to customer needs.
- Identified upsell opportunities for additional services, accessories, or maintenance packages, contributing to revenue generation and meeting upsell targets.
Service Advisor
PPS JEEP
06.2023 - 03.2024
- Completion of Service Advisor Level 4 certification program.
- Acted as the primary point of contact for customers, providing personalized assistance and addressing inquiries promptly and professionally.
- Demonstrated expertise in automotive maintenance and repair procedures, offering accurate information and guidance on service options tailored to customer needs.
- Identified upsell opportunities for additional services, accessories, or maintenance packages, contributing to revenue generation and meeting upsell targets.
Service Advisor
NANDI TOYOTA
12.2021 - 04.2023
- Adeptly managing customer inquiries, Delivered expert guidance on maintenance and repair options, consistently ensuring high levels of customer satisfaction.
Intern
SML ISUZU Dealership
01.2018 - 01.2018
- Completed a 15-day internship at SML ISUZU dealership, gaining insight into dealership operations and customer service practices.
Education
High School Diploma -
SNM POLYTECHNIC
Mangalore, India 04.2001 -
Skills
Customer service
Computer skills
Service estimates
Vehicle assessment
Excellent communication
Cost estimation
Documentation and reporting
Listening skills
Repair quality inspections
Price quoting
Handling customer complaints
Multitasking and organization
Disclaimer
I hereby declare that the above-mentioned information is true to my knowledge and I have been responsible for the correctness of the above details furnished by me. Reference can be produced on request.
Timeline
Service Advisor
RAJA JEEP
04.2024 - Current
Service Advisor
PPS JEEP
06.2023 - 03.2024
Service Advisor
NANDI TOYOTA
12.2021 - 04.2023
Intern
SML ISUZU Dealership
01.2018 - 01.2018
High School Diploma -
SNM POLYTECHNIC
04.2001 -
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