Akash Dsouza

Financial assistance and support team.

• Conducted thorough root cause analyses on recurring defects, resulting in the implementation of effective corrective actions.
• Provided detailed reports on quality metrics to senior management, enabling informed decision-making regarding process improvements.
• Provided regular updates to team leadership on quality metrics by communicating consistency problems, or production deficiencies.
• Collaborated with cross-functional teams to develop and implement targeted solutions for identified quality issues, ensuring continuous improvement.
• Mentored junior team members, contributing to their professional growth and development.
• Established best practices for knowledge sharing, fostering a culture of continuous learning, and improvement.
• Developed effective training materials for diverse audiences, resulting in improved skill sets and increased job satisfaction.
• Streamlined processes to increase efficiency, enabling teams to complete tasks ahead of schedule.
• Managed complex projects from inception through completion, delivering high-quality results within tight deadlines.

• Implemented new sales strategies and techniques that led to significant improvement in team productivity, with each individual achieving average of 10% higher quota attainment
• Collaborated with marketing department to launch targeted campaigns that generated increase in lead generation within Mangalore market
• Contacting customers: Establishing contact with customers to verify their details and account status
• Following up on overdue accounts: Chasing outstanding invoices from customers and ensuring customer payment to terms
• Collection Associate in CMS, Keep track of assigned accounts to identify outstanding deps.
• - Course of action to recover outstanding Payments.
• - Negotiate payoff deadlines or payment plans.
• - Handle questions or complaints.
• Monitoring collection agencies: Continuously monitoring collection agencies and collection executives to identify fraudulent practices

• Conducted in-depth analysis of forex market trends to identify key opportunities for investment, resulting in 10% increase
• Collaborated with cross-functional teams to streamline forex auction process, reducing turnaround time by 30% and increasing customer satisfaction ratings
• Implemented new CRM system to track customer data and interactions, leading to improvement in customer retention rates
• Analysed market trends and competitor pricing strategies to set optimal price targets for sale, resulting in increase in sales volume and in profit margin.